In a world where customer service experiences often range from mediocre to satisfactory, encountering exceptional customer care can be a rare and unforgettable experience. Today, I share a story of on...
By learning and using the acronym "HEAL" you can ensure you are building and maintaining strong customer relationships, promoting a positive brand image, and fostering a culture of effective communica...
You may be asking yourself, what does staying healthy have to do with chimneys? We all work in close contact with each other. When one member of the team is absent it affects everyone! You as the e...
Overcoming customer objections to price requires a strategic approach that focuses on value, understanding the customer's perspective, and effective communication.
Answering the phone for customer service is a crucial part of creating a positive first impression and delivering excellent customer experiences. I would argue it is the most important job. For servic...
Preparing for staff to be out sick is essential to ensure that your organization can continue to operate smoothly and efficiently.
For field service businesses, staying up-to-date with the latest advancements in software is crucial for maintaining a competitive edge. ServiceTitan, a leading service management platform, regularly ...
Preparing for the busy season involves key steps to ensure smooth operations and customer satisfaction.
It is the slow season for our industry and most in the industry are slower than they have been in many years. Here are some tips on how to navigate it.
Whether it be in our personal life or our business life we all have so much to learn from each other.
on:
What does a customer look for in a home services c...
on:
NCSG Convention & The CSR 360 Track
