Timesheets and Payroll

Archive / Sunset a technician but leave history on dispatch board

Yawl should want this...Once a technician is terminated or leaves we would like to remove them from the dispatch board choices. Although we would like to retain the dispatch board appointment history. We should have a preference in the employee file ...

Resolved! "Pay first drive if technician is clocked into event"

Good morning! We noticed this week that ServiceTitan has been marking first drive as paid time. I don't know how long it's been happening, I'm new to the company, but all our techs have the "pay first drive if technician is clocked into an event" set...

Jobs overlapping

Hi, we are having trouble with timesheets and having to manually adjust the tech's times. Example: a furnace install - the techs are paid 8hrs to install. If it only takes them 5hrs they still get paid for 8hrs. We will send them on other calls as th...

ST60 Release - Employee Payroll Settings Page

I am so grateful for the new new Employee Payroll Settings page, this is so helpful!Bonus, we can now see a count of how many technicians we have which on the main technicians page only shows the count if you have more than one page!I love how many a...

Service Titan does not match P/L. Idle time is not included in any reports with total payroll?

It appears that all the reports we've been able to find .including payroll reports and business unit reports only include time paid on jobs. We can get the labor rate and burden (ST PLEASE give us a total of burden and wages) but paid idle time is no...

New timesheet entry overlaps with a non-existent entry

I am getting this error when I try to add a new entry: This timesheet overlaps with an existing timesheet: ’Training’But the 'Training' entry is not visible on the timesheet or the dispatch or schedule screens. Anyone know how to fix this?

Resolved! Military Time

Hello, Is it possible to change the time sheets from Military time to standard? Thank you!

Payroll Approval

So, I am working on doing payroll approval digitally. Do I have to upgrade to Payroll pro to do this? If not, I am just not seeing my permissions. Help anyone?

Payroll change removes Lead Technician actions???

I'm wondering why when I change the hourly rate of a technician do I get a message that says "Due to changes to the technician, these permissions were disabled and will be removed..... * Lead technician actions".I don't really understand why a pay ra...

Clock in Reminders- Individual Jobs

Our Technicians are constantly forgetting to clock in and out for each individual job. Is there a way we can pre-set reminders to send them a message , 5 minutes or so, before the scheduled appointment time?

ServiceTitan Community

Posts

Archive / Sunset a technician but leave history on dispatch board

Resolved! "Pay first drive if technician is clocked into event"

Jobs overlapping

ST60 Release - Employee Payroll Settings Page

Service Titan does not match P/L. Idle time is not included in any reports with total payroll?

New timesheet entry overlaps with a non-existent entry

Resolved! Military Time

Payroll Approval

Payroll change removes Lead Technician actions???

Clock in Reminders- Individual Jobs

Payroll Detail Report

Setting up Configurable Payroll

Cost Codes For Labor

Overtime

Close Payroll Period

Range Bonus Reporting

On Call Standby Pay

Timesheets

Best report to see Tech's average hours per week?

Holiday Pay