Resolved! Tracking Commissions
We have a Sales Person who gets commissioned on certain accounts what would be the best way to track that in service titan? (copy+paste from FB Masterminds but sharing on here)
Posts
Resolved! Timesheet Codes Taking Priority over Job Times
Do non-job timesheet codes take priority over where hours are allocated on payroll reporting over job times?We have a scheduling placemark on our dashboard to remind our technicians to do some items first thing Monday morning. Unfortunately when they...
Archive / Sunset a technician but leave history on dispatch board
Yawl should want this...Once a technician is terminated or leaves we would like to remove them from the dispatch board choices. Although we would like to retain the dispatch board appointment history. We should have a preference in the employee file ...
Resolved! "Pay first drive if technician is clocked into event"
Good morning! We noticed this week that ServiceTitan has been marking first drive as paid time. I don't know how long it's been happening, I'm new to the company, but all our techs have the "pay first drive if technician is clocked into an event" set...
Jobs overlapping
Hi, we are having trouble with timesheets and having to manually adjust the tech's times. Example: a furnace install - the techs are paid 8hrs to install. If it only takes them 5hrs they still get paid for 8hrs. We will send them on other calls as th...
ST60 Release - Employee Payroll Settings Page
I am so grateful for the new new Employee Payroll Settings page, this is so helpful!Bonus, we can now see a count of how many technicians we have which on the main technicians page only shows the count if you have more than one page!I love how many a...
Service Titan does not match P/L. Idle time is not included in any reports with total payroll?
It appears that all the reports we've been able to find .including payroll reports and business unit reports only include time paid on jobs. We can get the labor rate and burden (ST PLEASE give us a total of burden and wages) but paid idle time is no...
New timesheet entry overlaps with a non-existent entry
I am getting this error when I try to add a new entry: This timesheet overlaps with an existing timesheet: ’Training’But the 'Training' entry is not visible on the timesheet or the dispatch or schedule screens. Anyone know how to fix this?
Resolved! Military Time
Hello, Is it possible to change the time sheets from Military time to standard? Thank you!
Payroll Approval
So, I am working on doing payroll approval digitally. Do I have to upgrade to Payroll pro to do this? If not, I am just not seeing my permissions. Help anyone?
