Motivational Monday
Good Morning Team!! Today is the day! What are your goals for the week? What tasks have you been procrastinating on? What mission are you going to DOMINATE and how can we help you?
Posts
It's HERE! An event just for Call Centers!!
Call Center friends- managers, CSRs, Dispatchers... I've been so excited to announce this special event just for you! Introducing Toolbox Live: Call Center Edition! Coming to Chicago on November 15th and 16th. Thanks to your help, I've secured some o...
It's Customer Service Week! October 2-6, 2023
This is YOUR WEEK! It's a week of celebration and appreciation for the true heroes of customer service. Last year I shared this blog post about 21 ways you can celebrate during Customer Service Week. I'm bringing it back this year to share some fun w...
CSR/Dispatcher Group Lunch and Learn TODAY!!
Happy Third Thursday - CSR Group Lunch and Learn Day! For our new members, we meet LIVE monthly (via zoom)! Every third Thursday we meet to share ideas, ask questions, and mastermind. These calls are not recorded, so we encourage you to mark this slo...
Pantheon Alert: Call Center Tips for Enhanced Customer and Employee Experience
We are only a few days away from Pantheon 2023! For those of you that are coming, I hope to see you there! I'm so excited to speaking with the amazing Areni Mahdessian! We will be sharing some awesome tips to help Call Centers deliver an amazing empl...
Using the DISC method to Improve Communication - Follow up from Lunch and Learn
Hi friends, We had a wonderful Lunch and Learn last week and had a really fun training session on the DISC model. As a Certified DISC Consultant for the John Maxwell method, I shared images and graphics from his program. The idea behind the DISC mode...
CSR Lunch and Learn tomorrow! Topic: Using the DISC method to improve Communication
I'm very excited for our CSR/Dispatcher Lunch and Learn tomorrow, August 17, 11:30 am PT. If you haven't registered for the event yet, please register here. During this time, I'll be introducing and discussing the DISC Tool, which is a method of asse...
CSR/Dispatcher Group LUNCH and LEARN tomorrow!!
Tomorrow (Thursday, July 27th) is the day! We are going to be meeting LIVE to level up as CSRs and dispatchers. You must register for the event! The topic of tomorrow's training is "The Power of Gratitude." I've been studying and researching effectiv...
Dispatch Pro Webinar today!!
Hey Friends, Some of you may have heard about our new "Dispatch Pro" feature, formally known as "Smart Dispatch." I was a little skeptical about this feature when I first heard about it. I didn't think that AI could arrange a dispatch board better th...
