Posts

Resolved! Survey

Is there a way to turn off the automatic survey sent by ST?

DamienJ5 by New Contributor
  • 1721 Views
  • 1 replies
  • 1 kudos

Invoice pricing options

Is there a way to present an invoice with different options such as if you pay cash its this amount if you pay credit card its this amount with the fee and if you use financing its this amount with the fee?

nicholea by New Contributor II
  • 1715 Views
  • 2 replies
  • 0 kudos

Material Name instead of Material code on invoices

Does anyone know how to show the MATERIAL NAME instead of the MATERIAL CODE under tasks on printed invoices? IT is telling me no - is there some type of work around? (highlighted in yellow is what we want on the invoices that shows up on job invoice ...

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Service in your Name...But not in your support

You call yourself ServiceTitan, but getting technical support from your company is nearly impossible. No where could I find a support number to call, you don't have a real direct link to support on your menus, and when I contact my "SUCCESS MANAGER" ...

dnichola by New Contributor
  • 5632 Views
  • 13 replies
  • 4 kudos

Resolved! Does Service Titan Care About the Rest of Us?

We pay the same as HVAC/Plumbers/Electricians but get little to no respect from Service Titan when it comes to value added features. I understand business dynamics, that HVAC is you larger customer base, but how many others are like us and have to us...

aaddean by New Contributor
  • 3573 Views
  • 6 replies
  • 3 kudos

CUSTOMER PORTAL

Can the customers access their accounts from the customer portal? Can they see a history of work done? Pictures? If not, is there a way for the customers to access their accounts to see such things?

asvchesa by New Contributor III
  • 1805 Views
  • 1 replies
  • 1 kudos

Unable to detach chat logs from jobs

Anyone else have an issue / concern with chat logs for a Customer attaching to every scheduled job for multiple service locations? Makes the job history very confusing, specifically if the chat is referencing a topic, service, etc. that has nothing t...

sandraw8 by New Contributor II
  • 1847 Views
  • 2 replies
  • 1 kudos