Posts

Need help with PRO products?

Anyone using a Pro Product and feel like you're not using it to the fullest? I'm officially inviting you to come to my home state of Utah to the "Powering Up with Pro" Toolbox Live Event in Salt Lake City, on July 17-18! If you use any pro products, ...

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asnow
by Valued Contributor II
  • 215 Views
  • 0 replies
  • 1 kudos

Hard Customers

How do you best handle upset customers who are very upset because the clients don't deal with them appropriately? For example, keep canceling appointments, never call back, and fix things only to have them break again in a couple of days.

Nige
by New Contributor
  • 239 Views
  • 1 replies
  • 1 kudos

Vote for the Old version of Service Titan

We are in need of getting more requests from this community in voting for the old version of Service Titan. I have requested numerous times to the customer success manager to please leave the old version open for us to use and they always say that we...

angie123 by New Contributor
  • 692 Views
  • 2 replies
  • 5 kudos

"Recent Update"

Please tell me our company is not the only one that absolutely LOATHES the updated version of Service Titan. I have used this platform for about 8 years, and genuinely knew it like the back of my hand, which made it possible to do my job as well as I...

BKripp19 by Contributor
  • 1692 Views
  • 17 replies
  • 1 kudos

Toolbox Live: Call Center Edition - Registration Now Open!

Attention: Call Centers! You've been asking for more in-depth training, networking, and best practices... and now we have event just for you!Join us in Chicago on November 15th and 16th to connect with some of the most successful call centers, coache...

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asnow
by Valued Contributor II
  • 809 Views
  • 1 replies
  • 0 kudos

Google Reviews

We were wanting to change the content of surveys to have the option of responding to a google survey instead. The reason being that we canโ€™t export our reviews in Titan and we get a decent amount of feedback from clients but the public doesnโ€™t see it...

JCA2018 by New Contributor
  • 1485 Views
  • 4 replies
  • 8 kudos

Titan Score using Chat

It seems our Titan Score is going down because of our response time using Chat. Our CSR's Respond immediately. Not even a minute goes by. Could anyone give me some insight on how to increase our score or what is causing our score to go down because o...

Ameredith by New Contributor
  • 2559 Views
  • 4 replies
  • 1 kudos