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REMINDER: Register for Customer Town Hall on August 13

Join Ara, Vahe, and other Titans for the Summer 2024 Town Hall as they unveil the latest improvements to customer service and product updates aimed at delivering a world-class customer experience. Gain an exclusive sneak peek into what’s in store for...

mel-deyto
by ServiceTitan Certified Administrator
  • 514 Views
  • 1 replies
  • 1 kudos

Charged For 2 Contracts

Has anyone else noticed that they are being charged for TWO CONTRACTS after they have upgraded services? Right now we just looked at our ST account and our bank account and they have been charging us for our old and new contract simultaneously since ...

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JFish by New Contributor
  • 355 Views
  • 1 replies
  • 0 kudos

Need help with PRO products?

Anyone using a Pro Product and feel like you're not using it to the fullest? I'm officially inviting you to come to my home state of Utah to the "Powering Up with Pro" Toolbox Live Event in Salt Lake City, on July 17-18! If you use any pro products, ...

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asnow
by Valued Contributor II
  • 661 Views
  • 0 replies
  • 1 kudos

Hard Customers

How do you best handle upset customers who are very upset because the clients don't deal with them appropriately? For example, keep canceling appointments, never call back, and fix things only to have them break again in a couple of days.

Nige
by New Contributor
  • 647 Views
  • 1 replies
  • 1 kudos

Canadian users - network with us! 🦫 🫎 🍁

Are you a Canadian ST user? If so, we want to see you in our Canadian User Group! Please head over to join us there! We would love to meet you and have you join in our conversations and discussions! The more, the merrier!

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KhianaKlatt by Valued Contributor II
  • 954 Views
  • 0 replies
  • 0 kudos

Vote for the Old version of Service Titan

We are in need of getting more requests from this community in voting for the old version of Service Titan. I have requested numerous times to the customer success manager to please leave the old version open for us to use and they always say that we...

angie123 by New Contributor
  • 1240 Views
  • 2 replies
  • 5 kudos

"Recent Update"

Please tell me our company is not the only one that absolutely LOATHES the updated version of Service Titan. I have used this platform for about 8 years, and genuinely knew it like the back of my hand, which made it possible to do my job as well as I...

BKripp19 by Contributor
  • 3655 Views
  • 18 replies
  • 2 kudos

MERRY CHRISTMAS!! 🎅🎄❄🤶

I wanted to drop in and whish everyone a very Merry Christmas and a Happy New Year!! I'm burning the last of my PTO and will hopefully not be logging in and working from 12/21-12/28 lol See y'all next year!

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RandiThompson by ServiceTitan Certified Administrator
  • 1849 Views
  • 5 replies
  • 4 kudos

Toolbox Live: Call Center Edition - Registration Now Open!

Attention: Call Centers! You've been asking for more in-depth training, networking, and best practices... and now we have event just for you!Join us in Chicago on November 15th and 16th to connect with some of the most successful call centers, coache...

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asnow
by Valued Contributor II
  • 1224 Views
  • 1 replies
  • 0 kudos

Google Reviews

We were wanting to change the content of surveys to have the option of responding to a google survey instead. The reason being that we can’t export our reviews in Titan and we get a decent amount of feedback from clients but the public doesn’t see it...

JCA2018 by New Contributor
  • 2403 Views
  • 4 replies
  • 8 kudos