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34 results
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How do I put together the Mobile Handbook printabl...

by Ashcande in Mobile
‎09-22-2023 01:25 PM
‎09-22-2023 01:25 PM
Someone tell me how to put this thing together for my tech's to use for reference when they are still learning the app. 
Labels:
  • Labels:
  • Training Mode-Mobile

Tech Issues with Dashboard

by CatCoyle ServiceTitan Certified Administrator in Mobile
‎09-13-2023 05:58 AM
‎09-13-2023 05:58 AM
Good morning!  We have Service Professionals that are unable to click "MORE" on the iPad in order to see Job Summary.   Is anyone else having this issue or have been able to correct it...
Labels:
  • Labels:
  • Attachments
  • Dashboard-Mobile

Adding Discount Task

by allisonc in Mobile
‎05-16-2023 09:40 AM
1 Kudo
‎05-16-2023 09:40 AM
1 Kudo
How can techs apply a discount task to an estimate from the mobile side & having it fall under Discount & Fees? We have only done this from the office
Labels:
  • Labels:
  • Attachments
  • Mobile-Invoice Items

Billable hours

by ChrisCJones in Mobile
‎04-19-2023 08:00 AM
‎04-19-2023 08:00 AM
It would be helpful if the billable hours tab would calculate the cost for you and apply it to the invoice automatically. Leaving it up to the technician may not always be accurate. It would also eli...
Labels:
  • Labels:
  • Mobile-Invoice Items

Missing audit history for opened estimates

by aatlee_h in Mobile
‎05-17-2023 11:51 AM
‎05-17-2023 11:51 AM
Does anyone have a solution this one?  I have noticed that if an estimate is sent out from a technician on the mobile device it will give this "sent a link for e-signatures to the following c...
Labels:
  • Labels:
  • Question

Technicians out in field can not close out their i...

by user_b41 in Mobile
‎05-17-2023 07:00 AM
2 Kudos
‎05-17-2023 07:00 AM
2 Kudos
My technicians can not close out their invoices or change the price or they cant change quantity. This is going on over three weeks and servicetitan has not resolved the issue nor are they keeping us...
Labels:
  • Labels:
  • Mobile-Invoice Items

Admin should have access to a mobile account for s...

by MikeHVAC in Mobile
‎04-28-2023 12:54 PM
4 Kudos
‎04-28-2023 12:54 PM
4 Kudos
Probably my biggest headache with the onboarding process and still, as I make changes in the settings, is not having access to a mobile user account without making my tech sit in the office or give m...
Labels:
  • Labels:
  • Enhancement Request
  • Feedback

Ability to zoom in on pictures in desktop and mobi...

by MikeHVAC in Mobile
‎04-28-2023 12:40 PM
1 Kudo
‎04-28-2023 12:40 PM
1 Kudo
...icture from the app it doesn't let them zoom in and take the picture for cases where they can't get close enough to the what they are trying to capture. I can't confirm if this is true or if they are m...
Labels:
  • Labels:
  • Enhancement Request
  • Feedback

Technician Profile Business Units

by JillShaffer in Mobile
‎04-17-2023 01:28 PM
‎04-17-2023 01:28 PM
We are in the implementation stage of ServiceTitan trying to determine the level of detail we can have in our Business Units.  We use Quickbooks as our accounting software and have the business ...
Labels:
  • Labels:
  • Settings

Add watermark to Estimates

by legacyde in Mobile
‎03-28-2023 10:30 AM
5 Kudos
‎03-28-2023 10:30 AM
5 Kudos
Add a large watermark to estimates. Invoices and estimates look the same when sent to customers as a PDF. Our Customer Service Representatives (CSRs) receive multiple calls daily because customers ge...
Labels:
  • Labels:
  • Forms-e-sign
  • Mobile-Invoice Items
  • Office App
  • PDF Forms
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