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Tell me about your CSM experience.

I'm curious about your experience with CSM support, tell me about it! What do you like? Don't like? Do you have an assigned CSM, or the CSM Team? Have you had good experiences, or vice versa? Personally, I haven't had a very pleasant experience getti...

Alexhashey by • New Contributor II
  • 3759 Views
  • 6 replies
  • 2 kudos

Dark Mode

Hello, I have been a user of service titan for the past 6 years of my life. 3 years with this company and 3 with another. Over these 6 years I have seen technology develop and roll out many updates and cool new features. One Feature that almost every...

morgansa by • New Contributor
  • 7579 Views
  • 12 replies
  • 13 kudos

Form options

When creating ST Forms, is there a way to add multiple "types" to each "item"? For example; if when creating a form for a maintenance job that has multiple equipment units that we look at and each unit requires information (ie, model, serial, conditi...

WRS by • New Contributor II
  • 2055 Views
  • 3 replies
  • 0 kudos

Resolved! Not having to always scroll from the top of the screen

I would LOVE to not always have to scroll from the top of the screen any time you go back or make a selection. While this is not a big deal with small residential sites, this is a HUGE time waster on large commercial sites. PAINFUL!!!!!!

selgan_h by • New Contributor
  • 2552 Views
  • 4 replies
  • 4 kudos

Merging Location

I have a commercial customer who would like all of his invoices split between 2 corporations, this customer has done a good deal of work with us since the beginning of the summer and is only now letting us know about the 2 different corporations. Is ...

AmyL by • ServiceTitan Certified Administrator
  • 1736 Views
  • 2 replies
  • 0 kudos

Start Date for Task in Task Management

COMMUNITY-I-2164Please go in and upvote this idea if you like it. I think this would really allow people to use task management as a reminder and customize when the you want to be reminded to do an event as not all tasks can be worked on immediately....

AdamCronenberg by • ServiceTitan Certified Administrator
  • 1600 Views
  • 1 replies
  • 3 kudos

Customer/Location note archive box request.

Hi, One thing I'd really love to see is an "archive box" for notes on the customer page & location page. We use customer notes for everything from payment updates and customer contact, to large projects that require tasks from multiple departments. N...

wsc_dawt by • New Contributor
  • 1431 Views
  • 2 replies
  • 1 kudos

We need more Filtering for Chats!

Please vote and share this Idea ID to get more votes! https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-1434 In the Chats screen, I would love to be able to filter the chats. Filter by day, filter by who responded, filter by last respond ...

reneem by • ServiceTitan Certified Administrator
  • 1339 Views
  • 2 replies
  • 3 kudos

More Permissions for Customer

Please vote for my Idea on Customer Permissions!https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-582I would love to see more breakdown in Customer Permissions for the Employees.Right now:There is one customer editing permission called "E...

reneem by • ServiceTitan Certified Administrator
  • 952 Views
  • 0 replies
  • 0 kudos
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