Call monitoring software

I am a call center manager for an HVAC company, I am looking for software that works with service titan and primarily gives us the ability to live monitor agents screens and what is being done on their screen. What are some suggestions around this fo...


Good Evening, I was wondering if you would be willing to share with me your favorite thing about Service Titan that made your job so much easier? I am fairly new to Service Titan, and I love so much. However, I would have to say My Favorite thing abo...

Dfranzke1 by New Contributor II
  • 7 replies
  • 3 kudos

Resolved! Technician Business Unit

It is required for implementing capacity planning to have technicians assigned to a business unit but when I go into tech settings, there is no option to select a business unit? Is there a different place where this is done?

tania by New Contributor II
  • 5 replies
  • 0 kudos

New Year Prep?

I am wondering when everyone here analyzes this year and starts rolling out any new policies and procedures for compliance at the beginning of the new year. Personally, I’m one to look ahead and make the most of my last 90 days if possible. That usua...

Deactivated Technicians

Is there a work around for deactivated techs on invoices that need an adjustment? If we have to make an adjustment invoice for a job a deactivated tech is on, it gives error code it can not be done with a non-managed tech. So we either have to go in ...

ladams76 by New Contributor III
  • 4 replies
  • 2 kudos

ServiceTitan in Dark Mode

Disclaimer: To enable this, you need to play with your browser's internal flags, which if you are not careful may break your browser. Please be careful while doing the following changes!With that being said, if you simply change what mentioned here, ...


Typing HotKeys/Shortcuts

So I am unsure if I am using the wrong terms to try to find this, but does ST have a way that we can use typing shortcuts? That way we can just put like a period, colon, dash, etc to then put some letters down, then that would equal and code out to a...

Dawn2Dusk by New Contributor
  • 4 replies
  • 2 kudos