Posts

Replaced equipment still visible

When we replace equipment, the replaced equipment still shows up as a gray tag on the dispatch board & location. Is there a setting or a process to follow so that only currently installed equipment is listed? Or something we can do without deleting t...

SandraY by ServiceTitan Certified Administrator
  • 527 Views
  • 2 replies
  • 1 kudos

Resolved! Purchase Order

Hello,I am hoping someone can help me find information on how to track and manage purchase orders from ServiceTitan. I am not sure if it is possible to do so, but if it is, I would love to learn how to do it. Thank you.

Occasional call quality issues

Anyone have CSRs complain of call quality issues even though internet speed and latency show to be good? Thinking about ordering a new headset to test with but curious if the problem may lie outside of our office.

samkliebert by ServiceTitan Certified Administrator
  • 563 Views
  • 2 replies
  • 0 kudos

New Year Prep?

I am wondering when everyone here analyzes this year and starts rolling out any new policies and procedures for compliance at the beginning of the new year. Personally, I’m one to look ahead and make the most of my last 90 days if possible. That usua...

What VOIP are you using?

We are using Ooma... I would NOT recommend them if you value customer service in a company! Phones Pro is too robust for what we need right now. What VOIP system would you recommend for a small company?

Copy/Paste Text from Images in Office

Our field team doesn't always get new equipment information saved to file while on-site which means our office staff will make the data entry after the fact during the review process. Our office team has been hand keying all of this information and.....

DiamondK1 by Contributor II
  • 1042 Views
  • 2 replies
  • 0 kudos