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Best KPI's for Installs

Good morning!We run job costing for every install and report it to the management team/sales advisor. We run the aggregated job costing report weekly as well. I am looking for input from others...what do you use for best KPI's to get your gross profi...

MirandaMel by ServiceTitan Certified Administrator
  • 1071 Views
  • 1 replies
  • 1 kudos

True/Total Income Produced By Tech formula and category missing!

True/Total Income Produced By Tech: On the dashboard I want another category for the technicians that takes the sales number, adds it to the productivity number, looks at the productivity number for jobs that are also sales by this specific tech and ...

evohvac by New Contributor II
  • 2079 Views
  • 4 replies
  • 1 kudos

Resolved! Completed jobs by *creator*

Report help? I'd like a report showing completed jobs and who CREATED the job not just who performed the work. Possible?

ErikaF by New Contributor II
  • 1573 Views
  • 1 replies
  • 0 kudos

Resolved! Power BI with API Key

Has anyone created PowerBI dashboards with an API Key? I'm not sure if this is possible so wanted to check here to see if its been done previously. The reporting and custom dashboards are great on the platform but I'd like to tie multiple tables toge...

sanapol by New Contributor
  • 3273 Views
  • 4 replies
  • 0 kudos

Resolved! Email Delivery Status Report for Marketing Pro emails

We did an email to our customers using Marketing Pro. These emails do not show up on the Email Delivery Status report. Is there a similar report that we can review for the Marketing Pro emails that are sent out to see the status of these emails?

Tlfrazier by New Contributor II
  • 1289 Views
  • 1 replies
  • 0 kudos

Check Audit - Enhancing Payment Audit Process

I would like to bring forth an opportunity for improvement or kindly request input if a solution already exists.Currently, we have successfully implemented automated features for almost all payment functions within Service Titan. However, our account...

josh_via by New Contributor III
  • 1548 Views
  • 2 replies
  • 0 kudos

Resolved! Customizing reclassification options through permissions.

Currently there is no option to customize the reclassification options for the csr with out giving them full access to reclassify every call. As of now, we have to go through every call that is taken and reclassify the ones that are related to an exi...

Andreina by New Contributor
  • 3592 Views
  • 5 replies
  • 0 kudos