Last week I was in Chicago for the Toolbox Live- Call Center Edition. I was blown away by this conference. If you have never attended a Toolbox Live, I would encourage you to do so. Rooftop Chimney'...
I am headed out to Chicago tomorrow for Service Titan Toolbox Live, thus continuous learning is on my mind today. In a rapidly evolving world, the only constant is change. This hypothesis holds partic...
Employment forms play a crucial role in the hiring and onboarding processes of any organization. To ensure that these processes adhere to local, federal, and state regulations, it's imperative to use ...
It is that time of year when the days are getting shorter, and the nights are getting colder. Many find themselves battling mental illnesses such as seasonal affective disorders. There is, however, ...
It is that time of year when customers are asking about vent-free gas logs. They are legal in many states. However, they should not be purchased without knowing the pros and cons or you are likely to...
Fall is here and it can sometimes bring out the "ugly" in people. They are mad at themselves for not calling sooner, mad at us for being booked out so far, and so on. Dealing with rude customers can...
As winter sets in, it brings with it colder temperatures and an increased risk of catching common illnesses like colds and the flu. Staying healthy at work becomes crucial during this time, as we spen...
Hiring a business coach can provide numerous benefits for both individuals and organizations. In this blog, we will look at some compelling reasons why you might consider hiring a business coach.
In today's highly competitive marketplace, businesses are constantly seeking ways to stand out and build stronger connections with their customers. One effective strategy that has gained significant a...
Attending Pantheon can be a transformative experience, offering valuable insights, networking opportunities, and knowledge exchange. However, the true value lies in what you do with that newfound know...
on:
The Importance of Using the Most Up-to-Date Employ...
on:
Overcoming Rude Customers
on:
What does a customer look for in a home services c...
on:
NCSG Convention & The CSR 360 Track
