Posts

399... who will be #400?

Oh my goodness friends!! We have almost 400 members in our CSR/Dispatcher Community group! Thank YOU for being part of this group and for helping us grow and improve each other! Please continue to ask questions, share advice and answers, and contribu...

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by Valued Contributor II
  • 674 Views
  • 3 replies
  • 4 kudos

Pantheon Agenda - Call Center Sessions

Hello CSRs, Dispatchers and Call Center managers! The long awaited Pantheon agenda is LIVE! We have several of our group members speaking at Pantheon, and some amazing topics that are call center related. Here are a few that are call center focused.....

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by Valued Contributor II
  • 426 Views
  • 2 replies
  • 3 kudos

NEW - upcoming Canadian ST user group

Hello fellow CSRs and Dispatchers! Are any of you working in Canada in your role? I am working closely with @CassandraDMC, @MirandaMel along with a few other beautiful minds to create a ST group that is designed specifically for Canadian users! This ...

KhianaKlatt by Valued Contributor II
  • 799 Views
  • 4 replies
  • 3 kudos

Who Wants a Sneak Peek? - New Dispatch Board!

Hey CSRs and Dispatchers! Would anyone like a preview of what's coming next in Dispatch Boards? The Dispatch Product team is working on a new Weekly Dispatch View and they would love your insights and feedback on an upcoming prototype test. The test ...

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by Valued Contributor II
  • 11546 Views
  • 76 replies
  • 20 kudos

That was a TOUGH call!! - CSR 'Lunch and Learn' this THURSDAY!

Have you ever got off the phone and thought, "UGH, that was a tough call," ? If so, then you're not alone. We all have tough calls, and we all struggle from time to time. The good news is, we can learn from every difficult call, and we gain new under...

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by Valued Contributor II
  • 575 Views
  • 2 replies
  • 4 kudos

Your chance to give feedback!!

All right all my CSR and dispatcher friends... we have a COOL opportunity for you to let your voice be heard! Our User Research Team is looking for a few of our users (you) to give them some feedback on the ServiceTitan product and how to improve you...

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by Valued Contributor II
  • 999 Views
  • 4 replies
  • 2 kudos

Regular Dispatch/Admin Meetings

Hey Dispatcher friends! We have a group member who is anxious to see what a typical weekly Dispatch/Admin meeting looks like. We are looking for a few group members that would: 1) Be willing to share an agenda 2) Be willing to do a virtual/zoom meeti...

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by Valued Contributor II
  • 461 Views
  • 0 replies
  • 3 kudos

CSR / DISPATCHER ROLES

Hi!! We are looking for insight on how others split the roles of CSR/Dispatcher.We are an HVAC / Plumbing / Remodeling Company. Looking for ideas / thoughts on having one person as CSR/Dispatcher for HVAC and another for Plumbing, or having one perso...

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Arieckert by New Contributor
  • 453 Views
  • 1 replies
  • 1 kudos

Send one email for bulk estimates

Please help vote When we send a customer several estimates - they receive several separate emails. Can we make it so when we send them their options (IE one repair estimate, three replacement options) they get it in ONE email? This would make it easi...

KhianaKlatt by Valued Contributor II
  • 942 Views
  • 4 replies
  • 0 kudos

Please help vote!!

Greetings fellow CSRs! We have property managers who are receiving literally a hundred emails from us per week. Can we change it so when our techs send them estimates from the field the Estimate Name is more descriptive? It should have the location i...

KhianaKlatt by Valued Contributor II
  • 433 Views
  • 0 replies
  • 1 kudos