We are so excited to host our FIRST Meet & Greet in this group! We have over 250 members and we'd love the chance to meet each of you! Please save your spot by registering for the event here. It will be a virtual zoom meeting, next Thursday, Feb. 23,...
Would love to hear what metrics you are looking at for your bonus pay-outs. Thank you! cc: @BrittanyB
Hello Masterminds! I have been managing the CSR's here at SeaTown for a little over 3 years, and I have been keeping track of KPI's the whole time. We use the external Dialpad App (not the embedded Phones Pro module). I find all my numbers in various...
Angie and I were talking the other day and had a question we wanted to hear from you all on. Is your call center experiencing more inbound or outbound calls right now?
I hope your week is going well! There was a great post last week about using Custom Dashboards in ServiceTitan by @KhianaKlatt ! Go take a look at that post to learn more about Custom Dashboards and watch the below video to see what it looks like. Pu...
Does anyone have our latest release on their account yet? The new customer location page looks a lot different. What are your thoughts? Do you love it ? Or will you leave it in the old version? If it hasn't hit your account yet... see the preview I d...
I learned that we can create and design our own dashboard in Service Titan! How cool is that?! I want to complete some training on this before I dive in but definitely a back burner project I'd love to try! Have any of you created your own custom das...
Hello fellow CSRs and dispatchers!As CSRs I know we often take on a wide variety of roles. I am wondering how your office workflow runs. Do the CSRs or someone in the office order the parts for the technicians service calls as well as restocking or d...
Brainstorming with my field technicians this morning and we were talking about ST features we'd love to have. The one that came up unanimously was to have ST automatically send out the invoices. I don't know if that is possible, or perhaps even somet...
Can you believe we are already halfway through January of the new year?! Since we are a few weeks into this new year, I hope that means your personal goals for this year are going strong. Or at least, you’ve had a chance to start again with them. It’...
