This was a message shared by @AlexPhylactou on the Call Booking Discussion board. Wondered if you could all share your thoughts with him? --------------------------------------------------------------- Hope y'all are doing great! So, here’s the deal....
Hello!I wanted to reach out to see if anyone had any pointers for tracking outbound calls booked through Service Titan for CSRs. Currently I am using the Outbound Performance Report but this report always shows 0 for outbound calls worked. It seems t...
We are only a few days away from Pantheon 2023! For those of you that are coming, I hope to see you there! I'm so excited to speaking with the amazing Areni Mahdessian! We will be sharing some awesome tips to help Call Centers deliver an amazing empl...
Hey Group!I work for an HVAC, Plumbing, & Electrical company that is looking to utilize Dispatch Pro in the near future. We are looking at our current Dispatch Commission schedules and seeing the need to potential update/revamp. What are some differe...
Hi friends, We had a wonderful Lunch and Learn last week and had a really fun training session on the DISC model. As a Certified DISC Consultant for the John Maxwell method, I shared images and graphics from his program. The idea behind the DISC mode...
I have searched and can not locate the information I am looking for but I know I can't be the only one.So, We have property management companies that have multiply locations and each location invoices must have on the bill to the HOA name C/O the pro...
I'm very excited for our CSR/Dispatcher Lunch and Learn tomorrow, August 17, 11:30 am PT. If you haven't registered for the event yet, please register here. During this time, I'll be introducing and discussing the DISC Tool, which is a method of asse...
I have a quick question about dispatching and thought this may be a good place to ask it! I'm hoping someone can help. We have a technician who is just in training so we team him up with another technician and they go to the jobs together. I learned ...
ATTENTION: Call Center Mangers, Dispatcher Managers, Owners and Operators! I'm SO excited to announce an upcoming event in November tailored JUST for you! ServiceTitan understands the importance of a strong call center. We know that if contractors ca...
