Posts

Normalized Booking

Hi Everyone, My call center is struggling with getting our normalized booking rate up. We are hovering anywhere between 14% to 17%. Does anyone have any pointers on how to bring this up?

emframe by New Contributor
  • 1157 Views
  • 3 replies
  • 1 kudos

Resolved! Outbound Calling

Hello!Looking for some advice/ideas on incentives and contest to motivate my scheduling team as we approach our slower season. We currently have incentives for Outbound Nons, but I am really looking for some fresh ideas that will excite and motivate ...

jackie_g by New Contributor
  • 1691 Views
  • 3 replies
  • 2 kudos

CSR/Dispatcher Group Lunch and Learn TODAY!!

Happy Third Thursday - CSR Group Lunch and Learn Day! For our new members, we meet LIVE monthly (via zoom)! Every third Thursday we meet to share ideas, ask questions, and mastermind. These calls are not recorded, so we encourage you to mark this slo...

lunch and learn.jpg
asnow
by Valued Contributor II
  • 3116 Views
  • 12 replies
  • 6 kudos

Resolved! HELP NEEDED! Appointments are not confirming automatically

This has probably been posted about before, but I can't find it!I already researched the background a little bit, and our confirmation texts that go out DO include to "Please reply YES to confirm" and I see that answering with a Y or C or Confirm or ...

barbaral by Contributor
  • 2167 Views
  • 4 replies
  • 1 kudos

Resolved! Seeking Best Practices for Scheduling Service Calls

This was a message shared by @AlexPhylactou on the Call Booking Discussion board. Wondered if you could all share your thoughts with him? --------------------------------------------------------------- Hope y'all are doing great! So, here’s the deal....

asnow_0-1695224097977.png
asnow
by Valued Contributor II
  • 3041 Views
  • 9 replies
  • 1 kudos

Outbound Performance

Hello!I wanted to reach out to see if anyone had any pointers for tracking outbound calls booked through Service Titan for CSRs. Currently I am using the Outbound Performance Report but this report always shows 0 for outbound calls worked. It seems t...

jackie_g by New Contributor
  • 613 Views
  • 1 replies
  • 1 kudos

Dispatcher KPIs/Metrics

Hey Group!I work for an HVAC, Plumbing, & Electrical company that is looking to utilize Dispatch Pro in the near future. We are looking at our current Dispatch Commission schedules and seeing the need to potential update/revamp. What are some differe...

RileyOnehour by ServiceTitan Certified Administrator
  • 1768 Views
  • 5 replies
  • 2 kudos