Hey friends! Thank you to those who were able to join our Lunch and Learn meeting today. I appreciate your attendance! Also, a big thank you to @BrittanyB and @emsmith for helping us in our breakout rooms. These calls are for YOU, so I was happy to h...
Hello amazing CSRs, Dispatchers and Managers!! I'm very excited to meet with all of you tomorrow at 11:30am PT / 2:30 pm ET! We will be talking about how to increase your confidence in your current role! Make sure you're registered for the call, or c...
I came across this article today that has an 18 minute podcast attached to it.It is titled: Sales Objection Handling: 8 Responses to the “I’m Not Interested” Objectionhttps://www.insightly.com/episodes/sales-objection-handling/?utm_medium=email&utm_s...
Hello everyone, I am looking for a detailed list of jobs that you have for CSR and Dispatcher. I have one CSR at the moment and I am the dispatcher and Service Coordinator. Eventually, I will just be the Service Coordinator and will train someone els...
One of my colleagues, Bill Powers, just posted this awesome article here in the Community and I thought it should be shared in our group!
Hey everyone!Now that ST has a profile picture spot for customers...how are we utilizing this? Are you putting a photo of the customer here or a photo of their home? Also, how are you getting these photos (if you ask their permission to take a photo....
I feel like this so much pertains to this group so I am saying it to everyone! HAPPY ADMINISTRATIVE PROFESSIONALS DAY!!! @brandiCVCSucces took @cheyenne2 and I out to lunch! We have the best time!
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-3542We have technicians that are assigned to certain business units, however when it gets busy we pull them to help with overflow. For example we may have a service tech help a day on install...
Thank you to everyone who attended our Lunch and Learn today. It was wonderful to have so many of you on the call! Thank you for sharing and bringing questions to our call. During the call we talked about ways we can manage our emotions in the call c...
Hey friends! It's time for our monthly meet and greet! Today we are going to talk about managing your emotions while on the call. Emotional resilience is something that needs to be developed by everyone on the call center team. Learning to manage you...
