I have a case started with support but figured I would see here if anyone knew what I might be doing wrong.I have non job event timesheet codes set up to pay techs a custom hourly rate for things such as meetings, etc... But the calculation isn't wor...
I have my comfort advisors set up in configurable payroll to pay a percentage of the invoice. That percentage decreases on a sliding scale based on the discounts on the job. I want to be able to mark which discounts affect the commission in configura...
My company wants to implement a performance based pay (PBP) process using ST configurable payroll. I want to develop an industry leading PBP methodology that transends each specific trade. I am looking for help on the industry best practices for how ...
Is anyone else having issues where they are unable to see the current week of payroll when you view payroll?
I have a issue to where not all of my technicians are paid the same - Service vs Install. Service does not get paid their first drive, however Install does. I want to be able to set up my Service Team WITHOUT Simple Clock I/O while my Install team WI...
Is there a setting that allows you to turn off "first drive time" for the weekends only? This would allow "on-call techs" that drive their vehicles home to NOT get 30 min drive time deducted when they are on call for the weekend, and should be gettin...
Is there a way in configurable payroll to account for a different pay percentage when a tech does work solo vs in a team?
The timesheet summary use to be able to be set to multiple weeks. Our company is paid on a bi-weekly schedule, and would like to see the report be able to see 2 weeks at a time not split.. Is anyone having issues with this?
So I was trying to find out why my burden was not showing up on service tickets. If I have read right, I need payroll active? We are processing payroll now through QB and I don't want to switch. How do I get burden rates to show up for job ticket pro...
Hi Everyone!My name is Clayton, and I'm a senior payroll implementation specialist here at ServiceTitan. I primarily focus on setting up Configurable Payroll with customers who are looking to automate their commission and bonus structure within Servi...
