Hi there! Earlier this week I had searched all over the community and posted asking in Masterminds, to see if anyone had the escalation process for Schedule Engine's on call service. I needed something I could use to train dispatch and technicians. N...
DAY 4 of National Customer Service Week! Comment to win a prize! We will be doing a daily raffle, and counting Kudos to award our winners! Today's opportunity: THIS is Thursday! I learn the best tips and tricks to save time and be efficient in Servic...
Welcome to DAY 1 of National Customer Service Week! Each day we will have a discussion starter that you can comment on, and win a prize! We will be doing a daily raffle, and counting Kudos to award our winners! Today's opportunity: What advice do you...
Did you know next week is National Customer Service Week (Oct. 3-7)? And we are celebrating YOU!! This year's theme is "Because You're Essential" - and you all are! We have put together a list of 21 ideas on our Titans & Friends blog that you can cho...
