Call Center Managers, I am in search of call recordings for "unbooked" calls... aka calls that are "classified as a lead that was not booked." What am I doing with these calls? These calls will be used for training purposes AND to test a new feature ...
Hello CSRs and Dispatchers! One of my favorite days of the month is when we get to meet together LIVE and learn together. This week I'll be attending the ServiceTitan Marketing Summit in Salt Lake, and so we are moving our Lunch and Learn to NEXT wee...
Hey Dispatcher friends! We have a group member who is anxious to see what a typical weekly Dispatch/Admin meeting looks like. We are looking for a few group members that would: 1) Be willing to share an agenda 2) Be willing to do a virtual/zoom meeti...
We would absolutely LOVE to see an office calendar within ST. We will often add non-job events to office staff's lines so they remember what meetings they have. However, it would be so much more convenient to add jobs to office staff's lines. For exa...
Hey AMAZING Call Center friends, We had an incredible call last month! It was fun to get to see so many of you up close and personal and learn more about you and your companies (even if it was virtually). I want to make sure we create momentum with t...
I'm so excited to see all of you in 1 HOUR!! (11:30 am PT / 2:30 pm ET) Join us by registering here. It will be a virtual zoom meeting where we will all get a chance to meet and learn more about each other! Can't wait to see you soon!!
We are so excited to host our FIRST Meet & Greet in this group! We have over 250 members and we'd love the chance to meet each of you! Please save your spot by registering for the event here. It will be a virtual zoom meeting, next Thursday, Feb. 23,...
Does anyone have our latest release on their account yet? The new customer location page looks a lot different. What are your thoughts? Do you love it ? Or will you leave it in the old version? If it hasn't hit your account yet... see the preview I d...
The ServiceTitan NEXT environment is not only an awesome place to see what's coming in the next release, but it's the perfect place to train new CSRs. If you've never logged into the NEXT environment before, watch this quick video for some cool tips!
Welcome to another Training Tip Tuesday! Depending on your trade, this time of year can mean that things may be starting to slow down a bit. Whatever your role at your company may be, this is a great time of year to start thinking of ways for persona...
