Color change for Tasks
HelloDoes anyone know why did the tasks colors get reversed? Now if its closed task it shows it in green and open task shows in red. Its confusing. It was red for closed before.
Posts
Non-Managed Tech becoming Managed
We have a phantom change from non to managed technician. It was not due to using the managed/non-managed drop down nor was it from a job where it had no managed techs. ST support is looking into this for us. What I am wondering is does anyone know ho...
Resolved! We need your feedback on designs for finding and processing customer information
Hi folks! The XD team has been working on some new designs for finding and processing customer information.We would very much appreciate it if you could take these two tests or only one if you don't have time for both to give us your feedback. In the...
Resolved! CSR / Dispatcher
Hi!! We are looking for insight on how others split the roles of CSR/Dispatcher.We are an HVAC / Plumbing / Remodeling Company. Looking for ideas / thoughts on having one person as CSR/Dispatcher for HVAC and another for Plumbing, or having one perso...
Have Visa/Debit as payment option
Hello! Here in Canada, we have so many customers who wish to pay with a Visa/Debit card however, these payments are not accepted through ST so they cannot pay their bill online or by phone with this type of card. Please consider adding Visa Debit car...
Office calendar within ST!
We would absolutely LOVE to see an office calendar within ST. We will often add non-job events to office staff's lines so they remember what meetings they have. However, it would be so much more convenient to add jobs to office staff's lines. For exa...
Job Costing PO includes taxes
I have just recently realized that when you pull up job costing, that PO's cost includes taxes. This doesn't seem right to me...if we purchased equipment/materials outside of the job then the cost of the tax on those items would not be included. Has ...
Schedule Viewing
There needs to be some tool that allows for us as office management to view the schedules, time off, and breaks taken in real time the same way that you can view it for the technicians. I understand that the office staff is often over looked in the t...
ServiceTitan Product Survey - Respond for a chance to Win an Apple Watch!
Hi Shops!As a valued member of the ServiceTitan community, your input is extremely important to us as we continue to develop new services and offerings. To that end, we are reaching out to better understand your preferences when it comes to purchasin...
NEW PODCAST: How to get more out of your Call Center! (Angie Snow and Jackie Aubel)
I love so many things about our CSR / Dispatcher group here in the ServiceTitan Community! If you work in a call center, you should be in this group, so please join our group! A few months ago, @JackieAubel and I asked the CSRs and dispatchers in thi...
