ServiceTitan Community

Making small edits after a Marketing Campaign is live

Is there a way to make small edits to a campaign once it is already live and launched? I think right now we can only make changes to it if it is a draft. I know we can clone it as well but why can we not make changes to a launched campaign?Maybe ther...

Engage with customers by responding to reviews

When it comes to tracking reviews in Service Titan we struggle with classifying which jobs go to which reviews, although we can see usernames of the customers and other bits of information sometimes there is no way of knowing which reviews are for wh...

Reputation Manager - Ability to link to more review profiles!

Most of the profiles that we are able to link to under ST reputation manager are not ones commonly used within the industry. We need more relevant choices such as Home Advisor, Nextdoor, Angi's List, etc. It would be great if there was even an "other...

Reputation Manager (Marketing Pro) Only Allows One Location Linked to Facebook Page

We have multiple locations, including our headquarters and satellite offices. We only use ONE Facebook page for our business. Service Titan Marketing Pro - Reputation Manager will not let all of our locations link to our Facebook page, they only let ...

Can anyone tell me how to tie my web forms to the ads Beta?

Someone mentioned at Pantheon last week that you can tie your web forms into ads for attribution. I REALLY need to do this and am not sure where to start. Thanks!

Combination-Media Campaigns (SMS+Email+Direct Mail)

Campaigns should allow Email, SMS, and Direct Mail to be combined into a single campaign for the same audience. For instance, if I wanted to email the customer on day 1, follow up with SMS on Day 3, email again on Day 5, then Direct Mail on Day 15, I...

what is booking provider tags in the integration options of settings? i am unable to find any information regarding this within help, support or community.

How can we send same-day emails? Marketing is about being ready in the moment. When most of our city's pipes froze and we wanted to email customers the same day, we couldn't do it with Marketing Pro which felt like a huge slap in our face lol.

What software service is everyone using to Request Google Reviews? Service Titans Reputation Management is not producing results for us.

I need to know how to run an expired membership report without including customers with both and active and expired memberships. for example; if John Doe has an expired member from 19-20 but renewed for 20-21. We would like to have a record of both.