Currently in reputation I have an email alert set up to let me know any time a review comes in. I would like to also send emails based on 4 and 5 star reviews and 1, 2 and 3 star reviews to different groups within the company. Is it possible to allow...
I am having problems getting help on this issue. We have multiple Business units within our ST account & we are trying to test out the new SMS Recurring Services with one of our Business Units since its also a different company. When I click on the m...
Marketing Pro does not recognize names formatted Last Name, First Name. When I send out communication using the {First Name} tag, it pins their last name to the message instead of their first name. Other parts of service titan recognize the fact that...
Reputation Manager Question -Is there a way to set parameters so it would not do a resend during a certain day/time? For example, if we don't want it to resend a review request to customers on Sunday evening.We love the automated re-send options but ...
I wondered where the KPI metrics on the marketing dashboard are linked to. Particularly these items:Booked Jobs - A lead that was booked.Ran Jobs - The tooltip says a Ran job has marketing attribution attached to them.It feels like these would pick u...
Is there a way to make small edits to a campaign once it is already live and launched? I think right now we can only make changes to it if it is a draft. I know we can clone it as well but why can we not make changes to a launched campaign?Maybe ther...
When it comes to tracking reviews in Service Titan we struggle with classifying which jobs go to which reviews, although we can see usernames of the customers and other bits of information sometimes there is no way of knowing which reviews are for wh...
Most of the profiles that we are able to link to under ST reputation manager are not ones commonly used within the industry. We need more relevant choices such as Home Advisor, Nextdoor, Angi's List, etc. It would be great if there was even an "other...
We have multiple locations, including our headquarters and satellite offices. We only use ONE Facebook page for our business. Service Titan Marketing Pro - Reputation Manager will not let all of our locations link to our Facebook page, they only let ...
Someone mentioned at Pantheon last week that you can tie your web forms into ads for attribution. I REALLY need to do this and am not sure where to start. Thanks!
