ServiceTitan Community

Combination-Media Campaigns (SMS+Email+Direct Mail)

Campaigns should allow Email, SMS, and Direct Mail to be combined into a single campaign for the same audience. For instance, if I wanted to email the customer on day 1, follow up with SMS on Day 3, email again on Day 5, then Direct Mail on Day 15, I...

what is booking provider tags in the integration options of settings? i am unable to find any information regarding this within help, support or community.

How can we send same-day emails? Marketing is about being ready in the moment. When most of our city's pipes froze and we wanted to email customers the same day, we couldn't do it with Marketing Pro which felt like a huge slap in our face lol.

What software service is everyone using to Request Google Reviews? Service Titans Reputation Management is not producing results for us.

I need to know how to run an expired membership report without including customers with both and active and expired memberships. for example; if John Doe has an expired member from 19-20 but renewed for 20-21. We would like to have a record of both.

Is there a change order button in mobile view?

What are other companies doing to encourage people to renew maintenance plan memberships? We currently use Marketing Pro to send monthly emails to those whose memberships are expiring, but we used to also mail out postcards. Would this help? Thoughts?

What do "email dormant" and "email engaged" signify & are there other tags related to this topic? We use marketing pro I think that's where the designation comes from.

not having any luck editing an audience. Does anyone know how to do this?

We have reminders set up for recurring services. When people call and ask not to get any more reminders, how do I remove them from that mailing audience only? (Dont want to mark him "remove from bulk emails" just don't want him to get any more of thi...

WOULD YOU PLEASE TAKE OFF THE "<noreply@servicetitan.com>" from Estimate Emails?! It makes customers think they cannot reply to the emails we are sending them when we send them estimates... It is VERY confusing to our customers, They are why we are here.