Marketing
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Posts

Marketing Dashboard KPI Locations

I wondered where the KPI metrics on the marketing dashboard are linked to. Particularly these items:Booked Jobs - A lead that was booked.Ran Jobs - The tooltip says a Ran job has marketing attribution attached to them.It feels like these would pick u...

cbarker by New Contributor II
  • 4857 Views
  • 3 replies
  • 1 kudos

Making small edits after a Marketing Campaign is live

Is there a way to make small edits to a campaign once it is already live and launched? I think right now we can only make changes to it if it is a draft. I know we can clone it as well but why can we not make changes to a launched campaign?Maybe ther...

wch_alex by ServiceTitan Certified Administrator
  • 2571 Views
  • 1 replies
  • 0 kudos

Engage with customers by responding to reviews

When it comes to tracking reviews in Service Titan we struggle with classifying which jobs go to which reviews, although we can see usernames of the customers and other bits of information sometimes there is no way of knowing which reviews are for wh...

wch_alex by ServiceTitan Certified Administrator
  • 3578 Views
  • 2 replies
  • 0 kudos

Reputation Manager - Ability to link to more review profiles!

Most of the profiles that we are able to link to under ST reputation manager are not ones commonly used within the industry. We need more relevant choices such as Home Advisor, Nextdoor, Angi's List, etc. It would be great if there was even an "other...

gkartes by New Contributor
  • 1935 Views
  • 1 replies
  • 1 kudos

Combination-Media Campaigns (SMS+Email+Direct Mail)

Campaigns should allow Email, SMS, and Direct Mail to be combined into a single campaign for the same audience. For instance, if I wanted to email the customer on day 1, follow up with SMS on Day 3, email again on Day 5, then Direct Mail on Day 15, I...

afalco by New Contributor
  • 2483 Views
  • 1 replies
  • 9 kudos