This will be our third year using the membership and deferred revenue feature in Service Titan. Something that we are consistently running into is deferred revenue balances on customer accounts being incorrect due to the automatic revenue totals that...
I'm getting our CCR's onboard with selling annual auto-renewals (trying really hard to get away from one-time annual renewals). We've had annual auto-renewals in place for about a year now but the buy in is hard especially because we don't have a way...
04-13-2023 01:01 PMDoes anyone else wish that there was an easier way to select the covered equipment for a membership. We have several customer that have multiple pieces of equipment and it becomes time consuming to click the drop down and then sel...
Does anyone else wish that there was an easier way to select the covered equipment for a membership. We have several customer that have multiple pieces of equipment and it becomes time consuming to click the drop down and then select each of the piec...
Is there a way to show the location of a membership and the Cost on the Customer page instead of having to go to that location and then back tracking to the estimate or invoice where it was paid?
I've noticed that when we are selling maintenance plans the reoccurring service events are actually doubling. This just started happening about 2 weeks ago. Our plans come with one AC tune up and One Heater tune up but it now says there are two each....
Can anyone help me with automatic billing on the annual memberships? We are having just a few each month process payment already and I am not sure what differentiate those customers from the others. I want to take this feature off so it will not auto...
Does anyone add their filters on a Membership? We have customer that use special filters and they would rather pay for their Membership and pay for their filters upfront with the contract. It will not let you add material unless you add a tech but we...
Hey Hey! Does anyone know of a way to dismiss membership renewals so they are out of the expiring membership screen in the Follow Up's Tab? We are making sure to notate on the customer notes portion but we aren't seeing a way to completely dismiss th...
I have a LOT of customers who want to sign up for our annual maintenance plan, but they want to pay in bulk upfront instead of receiving the bills monthly.The only way around this I've found is to collect the payment, have it sit in the credits balan...
