Our techs have been experiencing poor sound quality and delays when speaking to customers via the ST app, e.g. when calling the customer through the app.They are in an area with good voice/cell and data signals.Sound quality is clear with no delays w...
Good morning, New to Service Titan and I am wondering if it is possible to mirror my tech's screen from my desktop, in order to help them when they have question.Thanks
I think a great way to impove the workflow and efficiency on the mobile end would be to add the option to have categories to proposals. Right now We have a lot of proposals for multipe repairs and replacements, but they are cluttered and all over the...
Does anyone else have issues with synching issues with "offline" technicians (no service)? We've had a few instances where techs will be out in the field, fill out required forms, and then are able to close out their jobs. On their end things look ok...
Is there a possibility in the near future to have spanish be a language that can be selected on the mobile app?
I have a non-managed technician who is clocked in and not able to see his (3) non-job events in his schedule. WHY?
Had an odd one come up this week. The Left (blurry) picture is what our tech see when he clicks preview on the mobile side of the job and the Right (non blurry) is what I can pull in the office. This customer is wanting to see that "standard pricing"...
Can a tech create a PO on a job BEFORE dispatch? I'm testing and it doesn't seem like they can. I don't want them to dispatch before they stop at the supply house but I also don't want them to have to call for a PO.
This is a growing issue and I know I have seen in mentioned on Masterminds. We have techs that are creating equipment (and they have screen shots of it created) then it just disappears completely as if the never created it! I have an "escalated ticke...
Hello,I would like to submit a new idea. I'm new at using this community messages and not sure if this is were I'm supposed to tell you about it. Hope it's done correctly. I created a new idea COMMUNITY-I-2487 that would greatly help our tech's out i...
