I would like for My Technicians to be able to Start a Chat(Text Thread) with the Customer Directly from the Follow-Up tab on the mobile side of Service Titan. This will allow them to initiate a conversation/schedule a time to make a call to address a...
Hi there,The company I work for is new to Aspire. Is there a way to input insecticide and pesticide used at a job site? It would nice to have the applicator apply the product, document it in Aspire, and then email the work ticket to the customer. Tha...
Allow this Lead Tech to ASSIGN other techs to a job in Mobile. (They can only do this from Office)This mobile function only allows the Lead Tech to dispatch, arrive, send on meal breaks, mark others as done...but NOT assign them.
There should be a setting to send reminders to the office via email/text for when a tech puts an appointment on hold. Just like they have for when a tech requests another appointment, to ensure nothing is missed COMMUNITY-I-2794
We recently discovered that we could send out estimates with the e-sign capability, however when our customer clicks the link to view the estimate, the picture that defaults is a light bulb! We would like to change that to our logo or a different pic...
How to you make it a requirement for the technician to upload certain picture's before closing out a job?
Our techs have been experiencing poor sound quality and delays when speaking to customers via the ST app, e.g. when calling the customer through the app.They are in an area with good voice/cell and data signals.Sound quality is clear with no delays w...
Good morning, New to Service Titan and I am wondering if it is possible to mirror my tech's screen from my desktop, in order to help them when they have question.Thanks
I think a great way to impove the workflow and efficiency on the mobile end would be to add the option to have categories to proposals. Right now We have a lot of proposals for multipe repairs and replacements, but they are cluttered and all over the...
Does anyone else have issues with synching issues with "offline" technicians (no service)? We've had a few instances where techs will be out in the field, fill out required forms, and then are able to close out their jobs. On their end things look ok...
