Does anyone else have issues with synching issues with "offline" technicians (no service)? We've had a few instances where techs will be out in the field, fill out required forms, and then are able to close out their jobs. On their end things look ok...
Is there a possibility in the near future to have spanish be a language that can be selected on the mobile app?
I have a non-managed technician who is clocked in and not able to see his (3) non-job events in his schedule. WHY?
Had an odd one come up this week. The Left (blurry) picture is what our tech see when he clicks preview on the mobile side of the job and the Right (non blurry) is what I can pull in the office. This customer is wanting to see that "standard pricing"...
Can a tech create a PO on a job BEFORE dispatch? I'm testing and it doesn't seem like they can. I don't want them to dispatch before they stop at the supply house but I also don't want them to have to call for a PO.
This is a growing issue and I know I have seen in mentioned on Masterminds. We have techs that are creating equipment (and they have screen shots of it created) then it just disappears completely as if the never created it! I have an "escalated ticke...
Hello,I would like to submit a new idea. I'm new at using this community messages and not sure if this is were I'm supposed to tell you about it. Hope it's done correctly. I created a new idea COMMUNITY-I-2487 that would greatly help our tech's out i...
My techs are on call one week at a time. Our time from 8am-4pm is considered regular and 430pm is nights and weekends charge. We also have a holiday charge. If our times are set as such why does ST not reflect this and they have to go in manually and...
Hi Ya'll! We are running into a bit of a problem trying to have the techs fill out an HVAC checklist form when they are on an install job. We put a trigger on it for “when close out button is tapped” but it still allows them to fill out later and the...
Is there a way to automate the addition of sub-items to items on the ST Mobile invoice tab? Our inventory/job costing system has different categories for different material types (ie: electric, plumbing, gas, sheet metal, etc). These materials are al...
