Posts

Customer Authorization Forms per Job

We have forms set up for customer's to sign authorizing us to complete work on the property and another form the customer signs when job is completed. I have searched and searched and watched all the videos I can find on how to stop triggering that f...

ladams by New Contributor
  • 926 Views
  • 1 replies
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Mobile View of Technician Schedule

Why can't the techs view their schedule via mobile? We used to use non-job events for things like Time-Off and Holidays that the technician could see on their Dashboard or through All Jobs. But now that we're using the Schedule Module and setting tec...

anthonym1 by New Contributor III
  • 1684 Views
  • 2 replies
  • 1 kudos

ServiceTitan Mobile Cache issues

Is anyone else having issues with their techs complaining of issues: a) not being able to properly log in to service titan due to being met with a blank screen? Restarting, closing the app, etc. does not work. The only fix is uninstalling/reinstallin...

rmann by New Contributor
  • 1253 Views
  • 1 replies
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IDEA: Pin important items to the top of the content portal

Please go vote for my idea: COMMUNITY-I-2295 I have a couple of Google forms I need my techs to be able to answer (call out, time off request, workplace injury report, etc) that I add to the content portal, but then as we add more things to the conte...

JessicaSmith by ServiceTitan Certified Administrator
  • 1579 Views
  • 3 replies
  • 1 kudos

Mobile Price book Preview

Dynamic pricing is a great new feature however if you choose to use it the new pricing will not be shown in the mobile price book preview. We use the preview a lot and now the only way to see the correct pricing is to change all of your static prices...

tomkohbe by New Contributor II
  • 1037 Views
  • 1 replies
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Resolved! Office option on mobile app

Hello! Our plumbing and HVAC company are new to Service Titan. The previous platform we used for the office aspect had a mobile app that could be used on the road if necessary. Is there an option for the Service Titan app to have the office view as w...

Email Attachment Confusion

New to ST but we seem to be creating issues when techs email invoices with forms and estimates during recurring service visits.... Our clients don't seem to click into pdf attachments to understand the difference between estimates and actual invoices...

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hunterma by ServiceTitan Certified Administrator
  • 1145 Views
  • 1 replies
  • 1 kudos

Items erroneously being added to invoice/estimate as zero dollars

Has anyone had issues with mobile users adding an item to an invoice/estimate and the item has a price set in the pricebook but it is added to the invoice/estimate as a zero dollar item? It's not something that we can replicate. We find invoices/esti...

Nancy by New Contributor III
  • 945 Views
  • 1 replies
  • 0 kudos