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Mobile app not working after iOS 18 update

My company has decided to push the iOS 18 update to all of our techs iPads. Now the Service Titan app is no longer working correctly. We've tried force closing the app, signing out, and restarting the iPads, but nothing seems to work. Anyone else hav...

ryanccon by New Contributor
  • 516 Views
  • 1 replies
  • 0 kudos

Hiding Files From Technicians

Hello Everyone!Curious if anyone has found a solution/work around to be able to hide files from technicians on the mobile side? We are wanting to add PO's from contractors but dont' want the mobile techs to see that. Any solutions?

Priority80 by New Contributor II
  • 350 Views
  • 0 replies
  • 0 kudos

Paid Meal Breaks

We are new to Service Titan and are trying to figure out paid lunch breaks for our technicians. The Meal Break option is Unpaid and Service Titan said that they cannot change that. The only option we found was by creating a paid event called Lunch Br...

add on task

All of the sudden all my invoices from the techs have all the task check as add on's . why is this happening all of the sudden? We do not use this on our invoices ever but now we can not make it go away. Anyone?

shawnsik by Contributor
  • 735 Views
  • 1 replies
  • 0 kudos

Allocating Material Faster

We are located in an area that has bad service and our crew leaders are constantly running into issues using Crew Mobile because it either logs them out or freezes while they are allocating material. What can we do different?* I will add, this is for...

Cannot log into mobile app

I am able to log into the desktop version but I cannot get into the mobile app. I have reset the password 3 times and uninstalled the app and reinstalled. I also made sure I was logged out of the desktop before trying to log into the mobile app.Help.

carrielee by New Contributor
  • 1973 Views
  • 2 replies
  • 0 kudos

Crew Leader and Project Manager Daily Logs

How are others using the features within Aspire to report 'daily logs' at the end of each day?We typically have our crew leader and/or anyone who visits a job site (PM, owner, designer) log what they did on site that day and attach multiple photos to...

AEakman by New Contributor
  • 1898 Views
  • 3 replies
  • 2 kudos

Estimate Overview Screen

Hello Everyone!Has anyone had an issue with their techs screen like attached? For some reason, when creating estimates they will slide under the price options fly out and they have to rearrange them to see what was built out. Any and all info would b...

Screenshot 2023-08-04 090849.png
brodyzalesak by ServiceTitan Certified Administrator
  • 1064 Views
  • 1 replies
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Image uploads

The upload capabilities of aspire are holding us back quite a bit. We require 20-40 photos on every work order from our crews. Single uploads take way to much time. Considering we do an average of 5-6 jobs a day on each crew, This has be some quite a...

mattvp92 by New Contributor
  • 1524 Views
  • 2 replies
  • 1 kudos

Text Forwarding

Hello we are finding out that this platform does not forward text messages, that it ends on ST platform. This doesnt make much sense to me. Many of us wont be on the ST page waiting for messages to come through; and customers will assume we have rece...

apolloliu by New Contributor
  • 1580 Views
  • 2 replies
  • 0 kudos