Posts

Paid Meal Breaks

We are new to Service Titan and are trying to figure out paid lunch breaks for our technicians. The Meal Break option is Unpaid and Service Titan said that they cannot change that. The only option we found was by creating a paid event called Lunch Br...

add on task

All of the sudden all my invoices from the techs have all the task check as add on's . why is this happening all of the sudden? We do not use this on our invoices ever but now we can not make it go away. Anyone?

shawnsik by Contributor
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  • 1 replies
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Allocating Material Faster

We are located in an area that has bad service and our crew leaders are constantly running into issues using Crew Mobile because it either logs them out or freezes while they are allocating material. What can we do different?* I will add, this is for...

Cannot log into mobile app

I am able to log into the desktop version but I cannot get into the mobile app. I have reset the password 3 times and uninstalled the app and reinstalled. I also made sure I was logged out of the desktop before trying to log into the mobile app.Help.

carrielee by New Contributor
  • 992 Views
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Crew Leader and Project Manager Daily Logs

How are others using the features within Aspire to report 'daily logs' at the end of each day?We typically have our crew leader and/or anyone who visits a job site (PM, owner, designer) log what they did on site that day and attach multiple photos to...

AEakman by New Contributor
  • 1151 Views
  • 3 replies
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Estimate Overview Screen

Hello Everyone!Has anyone had an issue with their techs screen like attached? For some reason, when creating estimates they will slide under the price options fly out and they have to rearrange them to see what was built out. Any and all info would b...

Screenshot 2023-08-04 090849.png
brodyzalesak by ServiceTitan Certified Administrator
  • 640 Views
  • 1 replies
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Image uploads

The upload capabilities of aspire are holding us back quite a bit. We require 20-40 photos on every work order from our crews. Single uploads take way to much time. Considering we do an average of 5-6 jobs a day on each crew, This has be some quite a...

mattvp92 by New Contributor
  • 802 Views
  • 2 replies
  • 1 kudos

Text Forwarding

Hello we are finding out that this platform does not forward text messages, that it ends on ST platform. This doesnt make much sense to me. Many of us wont be on the ST page waiting for messages to come through; and customers will assume we have rece...

apolloliu by New Contributor
  • 951 Views
  • 2 replies
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View PDFs in app

It would be highly beneficial for commercial work to be able to view PDF files saved on a job,project or location without first downloading to view. Our guys use Service Titan for the commercial side they complain when we save the project files (plan...

spetrie by Contributor II
  • 1155 Views
  • 2 replies
  • 3 kudos

Work Ticket Information

Is there a way to change the information available to a crew via the Mobile app? For example, when our crews pull up the information page on their mobile devices, it would be incredibly handy to have a customer's phone number and take-off lawn size.

PJ-TLI by New Contributor
  • 1273 Views
  • 3 replies
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