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customers to call back to technicians

I have an issue when the office is closed and a technician calls and leaves a customer a message to get authorization. The customer then calls the office that is closed. The customer has no way to call the technician back directly. There should be a ...

Mark1 by • New Contributor II
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add on task

All of the sudden all my invoices from the techs have all the task check as add on's . why is this happening all of the sudden? We do not use this on our invoices ever but now we can not make it go away. Anyone?

shawnsik by • Contributor
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Add-on Material on Mobile

We noticed that when we add a task on an estimate / invoice - the technicians do not see the material associated to the task that is labeled as add on. we have to go into the invoice on the office side to delete the material

isabelle1 by • New Contributor II
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  • 4 replies
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Mobile App

Has anyone else had a lot of issues with techs closing out and the app not closing them out. We have had this happen on several occasions.

jcross by • New Contributor
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Unable to Log Into Mobile App

I have three technicians that are not able to log into to ST at all. I am trying to get with support but they have not been able to connect me with anyone. Is anyone having this issue as well?

jaquelin by • ServiceTitan Certified Administrator
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Allocating Material Faster

We are located in an area that has bad service and our crew leaders are constantly running into issues using Crew Mobile because it either logs them out or freezes while they are allocating material. What can we do different?* I will add, this is for...

Resolved! Photos downloaded to wrong job

I have a tech who downloaded his photos to the wrong job. Is there a way to move them to the correct job?

wrichter by • New Contributor II
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Missed Meal Break Stopping Clock Out

Hi! Hoping someone can help me - If my technicians are on an all day job and don't take a meal break, they are receiving an error code that they can't clock out because they didn't take a meal break. Can I turn this setting off?

kimrahn by • ServiceTitan Certified Administrator
  • 548 Views
  • 0 replies
  • 0 kudos

View saved credit card in mobile

Is there a way that our techs can verify that a card has saved to a client file? We are not looking for them to see the card number, just a verification that the number has saved.

MirandaMel by • ServiceTitan Certified Administrator
  • 1013 Views
  • 3 replies
  • 1 kudos
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