Posts

Mobile App Modifications

Hey Everybody,I have two questions that I am looking to get help with. 1) When in the field using the mobile app how do I look at a customers info in our database that is "not" in my history tab? Example; I get done with my day early and I want to go...

Academy and Galaxy Tab A7 Lite

Hello. My technicians are able to access the Academy on their Pixel phones but the link is not working when they try to use it in the mobile app on their Samsung tablets. Has anyone else experienced this? Is there a solution?'Thanks in advance.

tmmill03 by New Contributor
  • 635 Views
  • 1 replies
  • 0 kudos

Technicians scheduling a non-job event on mobile?

I just had a technician schedule a paid non-job event from the mobile side today. I can't seem to find anywhere in permissions how to turn off the ability to create those. I thought it was only a permission for the office side. Is there a way to not ...

AmyHart by ServiceTitan Certified Administrator
  • 983 Views
  • 2 replies
  • 0 kudos

Photos hogging ipad storage

When a tech captures a photo on a job or a form through the mobile app, it also saves the photo on the iPad. This results in all the photos hogging up the iPad storage. These photos do not need to be saved on the tech's devices. They only need to be ...

jarrettd by New Contributor III
  • 531 Views
  • 1 replies
  • 0 kudos

Viewing notes in forms in mobile

When a tech fills out a form, they are unable to see notes they have put into it. Am I missing something/somewhere that they can see the notes? My only thoughts on a workaround are for them to email the form to themselves to see it.

MirandaMel by ServiceTitan Certified Administrator
  • 1431 Views
  • 8 replies
  • 1 kudos

What happened to the blue banner on close out page?

When selling an estimate sometimes our tech will hit a wrong button and say perform work later. If an estimate is sold via esign it is automically sold for later. I know if you click the 3 dots next to the estimate you can toggle it to perform work n...

KellyB by New Contributor III
  • 637 Views
  • 1 replies
  • 0 kudos

Resolved! Time on Service Jobs

Our technicians do not have the ability on the mobile app to see how long they were on a job in order to charge the appropriate labor hours spent on a job. This is extremely critical for our field techs. The tech should not be spending time calling t...

lynettaj by New Contributor II
  • 1427 Views
  • 4 replies
  • 1 kudos

Not My Idea, but Still Needs Votes!

Currently, there is a cooling load calculator in ST Mobile. We would like to see a heating option too, or be able to integrate with other load calc apps. This idea has already been submitted by someone else, but it doesn't have very many votes yet!Lo...

Miranda by ServiceTitan Certified Administrator
  • 655 Views
  • 2 replies
  • 5 kudos

Cannot log into mobile app

I am able to log into the desktop version but I cannot get into the mobile app. I have reset the password 3 times and uninstalled the app and reinstalled. I also made sure I was logged out of the desktop before trying to log into the mobile app.Help.

carrielee by New Contributor
  • 1023 Views
  • 2 replies
  • 0 kudos

Mobil update

At Pantheon they mentioned an update for mobile phone users. When can we expect this update, and what changes will be made?