January Lunch & Learn
Today is the Day! Never to late to register for January's Lunch and Learn! Come and join me today as we discuss 10 tips to being the best CSR/Dispatcher and what our 2024 goals are!
Posts
Tomorrow - Lunch & Learn
Hello All, tomorrow is our lunch and learn! Any specific topic you would like us to cover? What are your New Year goals professionally or personally? So far tomorrow I am planning on covering 10 tips to be the best CSR/Dispatcher at your company and ...
Resolved! CSR Scorecard
Hey everyone - Was wondering if anyone had a good scorecard for grading they use when listening to calls in review. Would love to have something standardized I work from and also am looking to move into peer review and again would need something stan...
Toolbox Live: Call Center Edition Event - SOLD OUT!
Hello Call Center friends, I'm looking forward to meeting many of you in Chicago this week at our first ever Call Center Edition of Toolbox Live. For those of you who are not able to attend, never fear... We will keep you updated on the event. We wil...
It's HERE! An event just for Call Centers!!
Call Center friends- managers, CSRs, Dispatchers... I've been so excited to announce this special event just for you! Introducing Toolbox Live: Call Center Edition! Coming to Chicago on November 15th and 16th. Thanks to your help, I've secured some o...
CSR/Dispatcher Group Lunch and Learn TODAY!!
Happy Third Thursday - CSR Group Lunch and Learn Day! For our new members, we meet LIVE monthly (via zoom)! Every third Thursday we meet to share ideas, ask questions, and mastermind. These calls are not recorded, so we encourage you to mark this slo...
Pantheon Alert: Call Center Tips for Enhanced Customer and Employee Experience
We are only a few days away from Pantheon 2023! For those of you that are coming, I hope to see you there! I'm so excited to speaking with the amazing Areni Mahdessian! We will be sharing some awesome tips to help Call Centers deliver an amazing empl...
Using the DISC method to Improve Communication - Follow up from Lunch and Learn
Hi friends, We had a wonderful Lunch and Learn last week and had a really fun training session on the DISC model. As a Certified DISC Consultant for the John Maxwell method, I shared images and graphics from his program. The idea behind the DISC mode...
CSR Lunch and Learn tomorrow! Topic: Using the DISC method to improve Communication
I'm very excited for our CSR/Dispatcher Lunch and Learn tomorrow, August 17, 11:30 am PT. If you haven't registered for the event yet, please register here. During this time, I'll be introducing and discussing the DISC Tool, which is a method of asse...
CSR GROUP: We need your input! (Quick survey attached)
ATTENTION: Call Center Mangers, Dispatcher Managers, Owners and Operators! I'm SO excited to announce an upcoming event in November tailored JUST for you! ServiceTitan understands the importance of a strong call center. We know that if contractors ca...
