Call Center Managers, I am in search of call recordings for "unbooked" calls... aka calls that are "classified as a lead that was not booked." What am I doing with these calls? These calls will be used for training purposes AND to test a new feature ...
Tomorrow (Thursday, July 27th) is the day! We are going to be meeting LIVE to level up as CSRs and dispatchers. You must register for the event! The topic of tomorrow's training is "The Power of Gratitude." I've been studying and researching effectiv...
Hi friends, I apologize if you missed my message earlier in the week. We have moved our monthly Lunch and Learn to next Thursday, July 27th - same time, same zoom link! Thank you for understanding. Looking forward to meeting with you all next week! A...
Hello CSRs and Dispatchers! One of my favorite days of the month is when we get to meet together LIVE and learn together. This week I'll be attending the ServiceTitan Marketing Summit in Salt Lake, and so we are moving our Lunch and Learn to NEXT wee...
Have you ever got off the phone and thought, "UGH, that was a tough call," ? If so, then you're not alone. We all have tough calls, and we all struggle from time to time. The good news is, we can learn from every difficult call, and we gain new under...
Hey Dispatcher friends! We have a group member who is anxious to see what a typical weekly Dispatch/Admin meeting looks like. We are looking for a few group members that would: 1) Be willing to share an agenda 2) Be willing to do a virtual/zoom meeti...
Good Morning,I am not a dispatcher however I am looking for what everyone suggests or follows for dispatchers. Do you have goals such as they need to call 40 customers a day and try to get them booked? We are hoping to add some guidelines and some st...
Hello amazing CSRs, Dispatchers and Managers!! I'm very excited to meet with all of you tomorrow at 11:30am PT / 2:30 pm ET! We will be talking about how to increase your confidence in your current role! Make sure you're registered for the call, or c...
I came across this article today that has an 18 minute podcast attached to it.It is titled: Sales Objection Handling: 8 Responses to the “I’m Not Interested” Objectionhttps://www.insightly.com/episodes/sales-objection-handling/?utm_medium=email&utm_s...
Thank you to everyone who attended our Lunch and Learn today. It was wonderful to have so many of you on the call! Thank you for sharing and bringing questions to our call. During the call we talked about ways we can manage our emotions in the call c...
