Hey friends! It's time for our monthly meet and greet! Today we are going to talk about managing your emotions while on the call. Emotional resilience is something that needs to be developed by everyone on the call center team. Learning to manage you...
Hi friends! I am so excited to see you all in a couple of hours! CSR/Dispatcher Group Lunch and Learn is today at 11:30 a.m. PST / 2:30 p.m. EST To join us, simply register here for the zoom link. You'll be registered for all of our upcoming lunch an...
I hope your week is going well! There was a great post last week about using Custom Dashboards in ServiceTitan by @KhianaKlatt ! Go take a look at that post to learn more about Custom Dashboards and watch the below video to see what it looks like. Pu...
Big shout out to @JessicaSmith for her 12 Days of Titan Favorite Things video!! https://community.servicetitan.com/t5/Blog/My-Favorite-Thing-About-ServiceTitan-Day-7-Call-Recording/ba-p/22685 I couldn't agree more with this! Prior to ServiceTitan I h...
The ServiceTitan NEXT environment is not only an awesome place to see what's coming in the next release, but it's the perfect place to train new CSRs. If you've never logged into the NEXT environment before, watch this quick video for some cool tips!
On today's Training Tuesday, Shea showed us 2 new features that are going to be pretty awesome for CSRs and dispatchers. Take a look and let me know what you think!
We hope you'll all participate and share your favorite thing about ServiceTitan for our "Favorite Things" spotlight in the Community. Manny and I created a Training Tuesday video today, where Manny shared his favorite thing - the DISPATCH BOARD! In c...
Welcome to another Training Tip Tuesday! Depending on your trade, this time of year can mean that things may be starting to slow down a bit. Whatever your role at your company may be, this is a great time of year to start thinking of ways for persona...
Hi there! Earlier this week I had searched all over the community and posted asking in Masterminds, to see if anyone had the escalation process for Schedule Engine's on call service. I needed something I could use to train dispatch and technicians. N...
Hello to all of our CSRs, Dispatchers, and managers! Are you ready to see even more value for being apart of our CSR/Dispatcher Group? For those who listened to the Training Tuesday that Angie and I did earlier this week, you probably heard me mentio...
