Call Booking

No more Customer and Location

Merge these two. It makes it confusing, if you are on the location page the info may be different than the customer page because sometimes someone doesn't click to update it on both pages. I am sure there is a point to this, but I think its more of a...

calling customers

Please make it possible for technicians to call the customer whose jobs they are no longer on

Service Vs Billing address in the schedule

Is there a way to get the schedule to show the service location instead of the billing location? The dispatch board shows the service location, but not the schedule.

Help us refine the Search experience (ServiceTitan Experience Design Team)

Hello!The design team is improving the Search feature and we would like to hear your valuable inputs.Could you spare an hour to share your thoughts on the current Search experience and also provide feedback on some new concepts? Your insights will di...

Active Call Bubble Notification

When you are connected to an active Call bubble and someone takes ownership of it, Service Titan feels the need to notify you on every tab you have open.

Resolved! Searching by customer provided work order #

We have just joined the Service Titan Community two weeks ago. We do a large amount of work for commercial, property mgmt. and warranty companies that all send us a work order # that they generate to track each job. I know we can add a custom field t...

Call Recording cuts out when we enter the customer payment information.

Call Recording cuts out when we enter the customer payment information. I am wondering, if you can make the recording automatically stop when we go into “Add Payment Method” or “Collect and Apply Payment.” Screen, why can’t you have the recording sta...

Recurring Services Page

Would it be possible to have the type of home that it is for on the Recurring svc page? For example having a spot where it shows Residential/ manufactured/commercial?

Estimates

Is it possible to add photos to an estimate? Or can that only be done after the Estimate has been sold?Thank you

Auto Adjust Splits

Hi all, I was having some issues with closing out a job and creating a new appointment on a multiple man job. We noticed, since we had recently terminated an employee, who was 100% on the job, we were unable to do these requests. It would be nice in ...

ServiceTitan Community

Posts

No more Customer and Location

calling customers

Service Vs Billing address in the schedule

Help us refine the Search experience (ServiceTitan Experience Design Team)

Active Call Bubble Notification

Resolved! Searching by customer provided work order #

Call Recording cuts out when we enter the customer payment information.

Recurring Services Page

Estimates

Auto Adjust Splits

Home Depot Service Provider + Service Titan

Using Adjustable Capacity Planner (ACP) for Call-B...

Getting booking id or booking information after bo...

Outbound Calls Not Recorded

Invoice Signatures Pop Up

Cancellation List

Business Unit and Job Type Limits Not Being Honore...

Chat group

Offering to put credit card on file

Dialpad - Missed and drop call