Posts

Ountbounders and thoughts

Just curious who here has CSR's that are strictly outbound callers? Right now, our CSRs are handling both and I feel like the out bounding is getting a bit neglected. If you do have out bounders, what does that role look like? What expectations do yo...

amandaz88 by ServiceTitan Certified Administrator
  • 431 Views
  • 3 replies
  • 0 kudos

Need Help Engaging Your CSR's? Let's Talk About It..

Every month, LadyTitans (a Women's Empowerment group), gets the pleasure of bringing out the women and allies of the trades come and speak about leadership, business operations, mindset and so much more! In last month's meeting, we dove deep with Ren...

SGhirard
by Contributor
  • 328 Views
  • 1 replies
  • 2 kudos

Collect the Right Info on the 1st Call 📞

Hello Titan Fam! Do you sometimes struggle with your CSRs getting enough job related information before sending a technician out? We have a couple of tools in ServiceTitan that you can use to help your CSRs ask the right questions on the FIRST call. ...

BrittanyB
by New Contributor III
  • 1373 Views
  • 6 replies
  • 11 kudos