We have a phantom change from non to managed technician. It was not due
to using the managed/non-managed drop down nor was it from a job where
it had no managed techs. ST support is looking into this for us. What I
am wondering is does anyone know ho...
Hi folks! The XD team has been working on some new designs for finding
and processing customer information.We would very much appreciate it if
you could take these two tests or only one if you don't have time for
both to give us your feedback. In the...
Hi!! We are looking for insight on how others split the roles of
CSR/Dispatcher.We are an HVAC / Plumbing / Remodeling Company. Looking
for ideas / thoughts on having one person as CSR/Dispatcher for HVAC and
another for Plumbing, or having one perso...
Hello! Here in Canada, we have so many customers who wish to pay with a
Visa/Debit card however, these payments are not accepted through ST so
they cannot pay their bill online or by phone with this type of card.
Please consider adding Visa Debit car...
We would absolutely LOVE to see an office calendar within ST. We will
often add non-job events to office staff's lines so they remember what
meetings they have. However, it would be so much more convenient to add
jobs to office staff's lines. For exa...
I have just recently realized that when you pull up job costing, that
PO's cost includes taxes. This doesn't seem right to me...if we
purchased equipment/materials outside of the job then the cost of the
tax on those items would not be included. Has ...
There needs to be some tool that allows for us as office management to
view the schedules, time off, and breaks taken in real time the same way
that you can view it for the technicians. I understand that the office
staff is often over looked in the t...
Hi Shops!As a valued member of the ServiceTitan community, your input is
extremely important to us as we continue to develop new services and
offerings. To that end, we are reaching out to better understand your
preferences when it comes to purchasin...
I love so many things about our CSR / Dispatcher group here in the
ServiceTitan Community! If you work in a call center, you should be in
this group, so please join our group! A few months ago, @JackieAubel and
I asked the CSRs and dispatchers in thi...