I was trying to put together an email campaign to target commercial customers to inform them of their R22 system changes. I need to manually change ServiceTitan's auto-generated list by SPECIFICALLY picking out a few customers and excluding them.We r...
We are getting more and more inbound texts from customers, whether it's the Chat 2 Text Marketing Pro Feature or customers just texting one of our phone numbers. There needs to be a way to assign these inbound texts to a marketing campaign to track t...
Hello!I have a lot of marketing campaigns going on right now. I'm curious on if there's a way to see a pie chart of all of my campaigns, and what percentage of each comprises the leads we've got in any given time. I'm also curious on if there's a mor...
Currently in reputation I have an email alert set up to let me know any time a review comes in. I would like to also send emails based on 4 and 5 star reviews and 1, 2 and 3 star reviews to different groups within the company. Is it possible to allow...
I am having problems getting help on this issue. We have multiple Business units within our ST account & we are trying to test out the new SMS Recurring Services with one of our Business Units since its also a different company. When I click on the m...
Marketing Pro does not recognize names formatted Last Name, First Name. When I send out communication using the {First Name} tag, it pins their last name to the message instead of their first name. Other parts of service titan recognize the fact that...
Reputation Manager Question -Is there a way to set parameters so it would not do a resend during a certain day/time? For example, if we don't want it to resend a review request to customers on Sunday evening.We love the automated re-send options but ...
I wondered where the KPI metrics on the marketing dashboard are linked to. Particularly these items:Booked Jobs - A lead that was booked.Ran Jobs - The tooltip says a Ran job has marketing attribution attached to them.It feels like these would pick u...
Is there a way to make small edits to a campaign once it is already live and launched? I think right now we can only make changes to it if it is a draft. I know we can clone it as well but why can we not make changes to a launched campaign?Maybe ther...
When it comes to tracking reviews in Service Titan we struggle with classifying which jobs go to which reviews, although we can see usernames of the customers and other bits of information sometimes there is no way of knowing which reviews are for wh...
