Hello! We have a question about the present stage when offering an estimate (quote) to the customer. We want to know if there is a way for the quote, that we are presenting to the customer, can show materials that are attached to the equipment. For e...
My 2 newest techs have been set up on the same iPads that my other techs have. We have verified the operating system versions, the app version and it even says on the app in the store that it is compatible with the device. I have many other techs who...
Good morning! We have Service Professionals that are unable to click "MORE" on the iPad in order to see Job Summary. Is anyone else having this issue or have been able to correct it?
Tenant was calling because they want to know if there's a way to they can create the estimates for later and not just right after finishing an appointment from the Mobile side for their technicians.So they go to the appointments, then they measured e...
Hello Everyone!Has anyone had an issue with their techs screen like attached? For some reason, when creating estimates they will slide under the price options fly out and they have to rearrange them to see what was built out. Any and all info would b...
currently, the technicians are only able to see the arrival window for scheduled jobs. the techs have NO ACCESS TO SEE WHEN THE JOB IS SCHEDULED TO END. This is extremely critical especially for service techs. The techs need to be able to see this in...
Hello,We have a technician who has an Apple iPhone and is having issues getting the app to work. They log in and then once that happens it just does nothing but loads. The technician has tried numerous times to uninstall and reinstall the app and not...
Technician can not close out job without entering equipment details. We have to manually close out jobs in order for the tech to move on to the next job. This happens on a new install when equipment is tied to a job. Huge inconvenience for our techs ...
Is there a way to make outbound calls on the mobile app without booking a job?
When a crew leader sees an opportunity or problem in the field he/she creates an issue to alert the account and operations manager that action is needed. This issue becomes a chain of emails that alert the original creator of the issue every time a n...
