Posts

Happy Halloween!! How are you celebrating today?

We hope you're having lots of spooky fun in your Call Centers today! Please share photos of your: Team costumes Cubicle or desk decorations Frightful food Trick or treaters! Also - did anyone change their technician profile pics today? Might make for...

Halloween dispatch notification.PNG Halloween dispatch notification.PNG
asnow
by Valued Contributor II
  • 4195 Views
  • 14 replies
  • 5 kudos

Accepting and Reviewing Escalations with Schedule Engine

Hi there! Earlier this week I had searched all over the community and posted asking in Masterminds, to see if anyone had the escalation process for Schedule Engine's on call service. I needed something I could use to train dispatch and technicians. N...

knorris by New Contributor III
  • 1355 Views
  • 2 replies
  • 2 kudos

Motivational Monday! What advice do you have for new CSRs?

Welcome to DAY 1 of National Customer Service Week! Each day we will have a discussion starter that you can comment on, and win a prize! We will be doing a daily raffle, and counting Kudos to award our winners! Today's opportunity: What advice do you...

Join the CSR Community Group - CS week (1).png
asnow
by Valued Contributor II
  • 5040 Views
  • 15 replies
  • 2 kudos

Dispatch Notifications - Scripts

One of my favorite features in ServiceTitan is dispatch notifications! Having the ability to automatically send a dispatch notification to a customer, with an attached bio, expectations, and other important information can really elevate the customer...

dispatch notifications.PNG dispatch notification image.png
asnow
by Valued Contributor II
  • 2985 Views
  • 7 replies
  • 1 kudos