We hope you'll all participate and share your favorite thing about ServiceTitan for our "Favorite Things" spotlight in the Community. Manny and I created a Training Tuesday video today, where Manny shared his favorite thing - the DISPATCH BOARD! In c...
Welcome to another Training Tip Tuesday! Depending on your trade, this time of year can mean that things may be starting to slow down a bit. Whatever your role at your company may be, this is a great time of year to start thinking of ways for persona...
We hope you're having lots of spooky fun in your Call Centers today! Please share photos of your: Team costumes Cubicle or desk decorations Frightful food Trick or treaters! Also - did anyone change their technician profile pics today? Might make for...
Hi there! Earlier this week I had searched all over the community and posted asking in Masterminds, to see if anyone had the escalation process for Schedule Engine's on call service. I needed something I could use to train dispatch and technicians. N...
DAY 4 of National Customer Service Week! Comment to win a prize! We will be doing a daily raffle, and counting Kudos to award our winners! Today's opportunity: THIS is Thursday! I learn the best tips and tricks to save time and be efficient in Servic...
Welcome to DAY 1 of National Customer Service Week! Each day we will have a discussion starter that you can comment on, and win a prize! We will be doing a daily raffle, and counting Kudos to award our winners! Today's opportunity: What advice do you...
One of my favorite features in ServiceTitan is dispatch notifications! Having the ability to automatically send a dispatch notification to a customer, with an attached bio, expectations, and other important information can really elevate the customer...
