Posts

Can't view photos

This happening to anyone else?Can't view photos in jobs or customer record. Know of a remedy?

robspadaro_0-1692798656641.png

Starting a follow up data automatically via forms.

I have a general question involving forms related to our clients. In our city we have these tools that are mandating to be built on all buildings in our city. A rule involving those says that they are mandating to be inspected every single year on th...

tbillman by New Contributor
  • 1011 Views
  • 1 replies
  • 0 kudos

Resolved! Purchase Order

I added a Purchase Order to the wrong job. It's already been received and exported. It was the right customer but the wrong job. We do not do Inventory tracking. How can I remove it from the job? Thanks

Clandis by New Contributor II
  • 1434 Views
  • 1 replies
  • 1 kudos

Resolved! Costco Forms and Service Titan

Hi Titans of every form!My HVAC company recently got two Costco stores that we are going to be generating leads in and I was wondering if any other companies (of any types) that use Service Titan also work with Costco and how they handle the paperwor...

mleahy by New Contributor III
  • 1687 Views
  • 3 replies
  • 1 kudos

We need your input Re: CALL CENTERS (Quick survey attached)

ATTENTION: Call Center Mangers, Dispatcher Managers, Owners and Operators!I'm SO excited to announce an upcoming event in November tailored JUST for you! ServiceTitan understands the importance of a strong call center. We know that if contractors can...

CSR.1.jpg
asnow
by Valued Contributor II
  • 680 Views
  • 0 replies
  • 1 kudos

Resolved! Payment Successful Notification

Has anyone noticed that since the update, when a payment is taken on an invoice, The box in the upper right with Green print says “Payment successfully SAVED”, but then sometimes a box with black print shows in the middle of screen that says “Payment...

mkane by New Contributor III
  • 1172 Views
  • 2 replies
  • 0 kudos

Client Portal

We have a large commercial customer that would like to be able to look to see updates on job completion, waiting on part....on hold...ect.... However, there are jobs where they are the bill to, and they have tenants that are responsible for some bill...

bhoevel by New Contributor
  • 622 Views
  • 1 replies
  • 0 kudos

High Abandon Rate - Unexplained in Service Titan

We are experiencing a high abandon rate in our Service Titan Dashboard.The problem is that we are not actually missing calls, the Green Bubble Populates and disappears a lot of the times instantaneously. Our team has an ASA of 8-10 Seconds, but it se...

New Tech can't see non-job events

I have a new tech that has reported that he SOMETIMES can see jobs/non-job events on his app. This morning he had a non-job event added by one of our dispatchers but was not able to see it. I deleted it and readded it and it appeared on his mobile ap...

jaquelin_0-1691435185892.png jaquelin_1-1691435205146.png jaquelin_2-1691435238181.png jaquelin_3-1691435254364.png
jaquelin by ServiceTitan Certified Administrator
  • 571 Views
  • 1 replies
  • 0 kudos