General

Resolved! Academy Videos

What videos do you recommend for Customer Service Representatives trying to master Service Titan? What was your personal favorite video or subject that taught you the most?

New ServiceTitan Content Writer

My first experience working in the trades was at a small family residential re-roofing company. I started as the receptionist and my training (in its entirety) was “sit in that chair and answer that phone”. I did everything I could to learn everythin...

Call delay

We have our phones integrated through Service titan. We noticed that when we are calling a customer, there seems to be a pretty bad delay with our conversation.We don’t think about it when someone calls, but when we call someone

Our First Day is Dec 1st!!! What should I be prepared for?

Hello everyone, our first day of officially using ST in the field is Dec 1st. Wondering if anyone has any tips or things I should be aware of that are good to go over to make sure I am as prepared as possible for Day 1 of launch. I know there will pr...

Displayed User Name

Is there a way to, on the location record screen, where it lists "Calls" the calls could be assigned to the agent's actual name instead of their user name? When agents use the ServiceTitan generated username, it is not specific at all to who the agen...

In-House Service Titan Training for Associates

I want to do a weekly Service Titan training for in-field or in-house Service Titan users from our Goettl Austin branch. I'm posting to see what type of engagement ideas other ST users/engagers may have for these trainings. I'm still figuring out how...

Dynamic Pricing

Hi All, I am in need of some help. We are trying to set up our upcharge for materials and are supposed to go into Dynamic Pricing, but we don't have that option in our pricebook. Can someone guide me to where I am supposed to go? I have the guide pul...

🎙️🎉 I'm a Guest on the ServiceTitan Toolbox for the Trades Podcast this Week!

Do you listen to ServiceTitan's Toolbox for the Trades podcast? This week I'm a guest (!!!) alongside my business partner Jenny Benbrook. We talked about what ServiceTitan Professional Services Partners are and how our team at Powerhouse Consulting G...