Marketing
Looking for Support, Customer Success, or a Pro Product Specialist?
Visit our Knowledge Base to learn who to contact and how to reach them.
You can also submit and vote on Ideas to help shape the future of ServiceTitan. Check out the page for full details, including a breakdown of each idea status!

Posts

Feedback Needed: [NEW!] Marketing Pro Navigation

Hello!The design team has been working on an exciting new Marketing Pro concept, and we’d love to get your input. Click the link below and spend a few minutes completing some tasks in a simulated environment to share your thoughts.Your feedback will ...

karai
by New Contributor II
  • 3077 Views
  • 3 replies
  • 2 kudos

Web Scheduler Awesome but needs work asap.

Can we get some mojo for the awesome web scheduler? It's great but needs immediate attention. It's like the beta never moved past that stage. The web scheduler needs work in terms of what we can customize. The functionality and the phone number looku...

Dingbat by New Contributor II
  • 3928 Views
  • 4 replies
  • 3 kudos

Resolved! Marketing - Share your Favorite Campaigns

As a new marketer that is has been connected to trades for 10 years now, but just now working on the marketing end of the trades I want to hear what your favorite campaign has been in your company thus far?! I have heard of BOGO deals, donations to c...

BayleeR by ServiceTitan Certified Administrator
  • 6691 Views
  • 11 replies
  • 5 kudos

Resolved! Earning reviews

Our HVAC company is located in Canada. Currently for reviews, our main focus is on gaining Google Reviews. However, I have observed that we do not have many reviews on Facebook. Do other companies find Facebook reviews helpful/important? Do many cust...

KhianaKlatt by Valued Contributor II
  • 3609 Views
  • 5 replies
  • 1 kudos

Resolved! Angi Leads

Hi everyone-If you are using the Angi Leads Integration (linked below), how are you recording the leads for follow up that are not booked as calls?Re: angi leads integration

charringtonPSB by ServiceTitan Certified Administrator
  • 2738 Views
  • 2 replies
  • 0 kudos

Telemarketing

It would be so great if Service Titan had a feature where we could enter in phone numbers to call out to, to try and gain new customer without creating a new customer profile. We are not even sure if we can get the person to sign up with us and would...

shannonn by New Contributor
  • 2828 Views
  • 3 replies
  • 3 kudos

College Collaboration in need of swag

Hey TITANTS! We are collaborating with our local College HVAC program starting to provide on-site training and ride-alongs for their students. This is one step in our efforts to make the trades, particularly the HVAC industry "cool again", and an att...

abailey77 by New Contributor
  • 1420 Views
  • 0 replies
  • 0 kudos

Resolved! Customer part has arrived email from Marketing Pro

I see a new email template we can send to customers within Marketing Pro notifying them their part has arrived. My question how do we pull an audience to do that? I don't think we have a workflow in process currently with jobs that is correct or accu...

cthompso1 by New Contributor
  • 1634 Views
  • 1 replies
  • 1 kudos

Resolved! Customer Referral

Has any company done "friends and family" referral through ST? How do you set it up/track it? We've offered a referral discount before but it was all paper. It seems ST offers a email template to tell customers about referral benefits but I would lov...

sd02 by New Contributor
  • 3668 Views
  • 3 replies
  • 1 kudos

Resolved! Blocked emails - Email Status

I cant for the life of me find out what it means when an email shows up "blocked". If there was a list of all the email status' and what they mean that would be super great. This is the alert I get: The email status has been changed to 'Blocked'. Ema...

ryan_adv by New Contributor
  • 2500 Views
  • 2 replies
  • 0 kudos