Marketing
Looking for Support, Customer Success, or a Pro Product Specialist?
Visit our Knowledge Base to learn who to contact and how to reach them.
You can also submit and vote on Ideas to help shape the future of ServiceTitan. Check out the page for full details, including a breakdown of each idea status!

Posts

Marketing PRO Audience Builder Question

I'm a new user on marketing pro and looking to build an audience for thank you's on FIRST-TIME customers only.Direct mail as a first time and email for subsequent jobs.Based on some trial and error I believe I can accomplish this with both Job Inclus...

jpovey by New Contributor III
  • 2063 Views
  • 2 replies
  • 1 kudos

A/B Testing for Email Marketing

Is anyone doing A/B Testing for their Email Marketing campaigns that are sent out of Service Titan? I know the functionality is not there to do this easily but wondering if there might be a work around.

JAM by New Contributor II
  • 3177 Views
  • 2 replies
  • 0 kudos

GLSA

Hey all,Been trying to get our GLSA and google booking connected for almost 2 months. Yes ST has been trying to help but it is still not working. The account keeps getting rejected. We do have 5 GLSA accounts, one for each department and 1 for brande...

jessicak by New Contributor II
  • 2260 Views
  • 2 replies
  • 2 kudos

GLSA Integration

Hello! Has anyone integrated GLSA bookings with their ServiceTitan account? We turned ours on and started receiving booking requests (great)… However, we started getting calls from upset customers saying they had an appointment confirmation for a spe...

taylorc_ by New Contributor II
  • 1574 Views
  • 1 replies
  • 0 kudos

Sending Contact Card though chat

We have a lot of customers that call us on different phone numbers and a lot of them are via a paid method. What I want to do, once that customer has called, is direct them to call us on our main number in the future so they don't have to look us up ...

Marketing Pro

Hello all,New to Service Titan and I have a question. Does anyone know if you need marketing pro to use their DNI option for call tracking on your website? Thank you all so very much

JudyOrr by New Contributor
  • 987 Views
  • 0 replies
  • 0 kudos

How about a Photo album option

Happy 2024!I have an old Idea that has not *yet* made traction. However, I am confident it will be such a handy tool for all users! I propose a function to go through all the photos taken on jobs in one collective place-- Like a photo album.This will...

ashley_c1 by New Contributor II
  • 1782 Views
  • 2 replies
  • 2 kudos

[Feedback Requested] SMS Marketing

Hello and Happy New Year!Do you send out SMS Marketing campaigns using a third party provider? Our product teams would love to get some feedback your SMS Marketing usage. This includes marketing texts only (promotions, discounts, etc) and not transac...

sms marketing survey.png
mel-deyto
by ServiceTitan Certified Administrator
  • 3118 Views
  • 3 replies
  • 0 kudos