Hello, I am trying to figure out how to get a certain workflow ironed out. We have technicians who are paid on performance pay sometimes via configurable payroll, and hourly pay other times. For example, on a Monday Technician A might go on estimates...
Hello,I am wondering if it's possible to reallocate time/ hours from one work ticket to another. I have 500 plus hours allocated to the wrong ticket that I need to move to the correct ticket. If anyone knows if/ how this can be done your help would b...
Hello!Our company would love to see the functionality of seeing all technician time (non-job events) go into a job costing report. This would allow us to easily see what our gross profit is becuase all technician time contributes to this.In the meant...
When paying non-discretionary commissions, you are supposed to include those when calculating the hourly rate for overtime/doubletime. I have a very complicated spreadsheet I created to calculate this number, but Payroll Approvals does not show an ac...
We have a weekly training event at the end of the workday. Each week on the day of the event, we are having to delete the event because it pays them for the entire day (first thing in the morning) and it will not let them sign into their jobs. Is the...
In Texas, the law says that "idle" time must be paid at least at minimum wage. If the hours paid for "idle" time plus the hours paid for "working" time result in overtime (excess of 40/wk), the "weighted average" method must be used to calculate the ...
In our company, we have a flat rate time allowance for technicians performing routine maintenance calls; they get paid for the flat rate allowance regardless of how long it takes. For example, our techs get paid 1.5 hrs for a furnace maintenance. Mos...
We currently use ServiceTitan timesheets for our payroll. We use QuickBooks desktop to process payroll and timesheets. We currently have to manually enter our timesheets from ServiceTitan into QuickBooks (print off timesheets in excel and type into Q...
Good morning! We noticed this week that ServiceTitan has been marking first drive as paid time. I don't know how long it's been happening, I'm new to the company, but all our techs have the "pay first drive if technician is clocked into an event" set...
Hi, we are having trouble with timesheets and having to manually adjust the tech's times. Example: a furnace install - the techs are paid 8hrs to install. If it only takes them 5hrs they still get paid for 8hrs. We will send them on other calls as th...
