I know we can turn off customer notifications for certain job types or business units, but is there a way to have different customized notifications based on job type or business unit? We want our se...
...xactly does this mean? How does this help? How is it done? I am not sure our dispatchers do this and if it helps in some way, id like to know how/why. Thanks in advance! -Shane
We are looking to onboard a new CSR. I would like to know if there is a video that we can show them on how the system works and what they will be looking at when they start? Or better yet...
Does anyone have an option where the technician does not receive an email for every dispatch? These emails needlessly clog up an inbox, and can bury important emails that are sent to a technician.&n...
Hey y'all -- I'm looking for feedback on dispatch pro feature. Any limitations that we should plan for? What's your favorite benefit from using dispatch pro?
Hello everyone, When I cancel a job (customer called and don't want us to go), the invoice still pending forever, because it doesn't show in Accounting to be batched, posted and exported. W...
Hey All! I am looking for feedback on closing jobs. Currently, my technicians closeout their own jobs. However, we are looking into having the techs reach out to their manager to essentially have th...
When scheduling service calls, do you stretch out the job to include the drive time from the previous service call to the next or do you leave a gap in the schedule to reflect the drive time? When u...
I need to be notified either on the dispatch board or on a morning report of all jobs not completed by the tech's. This is affecting our accounting as uncompleted jobs do not show up on the d...