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Setting up zones

I would like to get other ideas out there on setting up the zones with Service Titan. I have been a ST user since 2017. Have seen 2 other companies use it and wondering the best practices at it.Normally the zip codes are labeled in a zone which is th...

Resolved! Dispatch "holding area" for calls requiring same day service

As we are getting busier, we have a pretty extensive list each day of residential service calls that need priority service that day. The "unassigned" tab shows all calls unassigned (commercial/residential/etc). We need a better way to show which resi...

LisaWilson by New Contributor II
  • 1654 Views
  • 8 replies
  • 0 kudos

Help Decide the Dispatch Team Name Row Color

Hi everyone!The Dispatch Product team has been listening to your feedback and would love your input on the Dispatch Board Team Name Row color. Please click this link to be taken to a quick 2-minute survey. It will show you four different color option...

scburns
by New Contributor III
  • 2154 Views
  • 7 replies
  • 5 kudos

Resolved! Teams on Dispatch Board

Does anyone know if it's possible to change the background color on the dispatch board? With the latest release, the line with the Team name is all white, just like a technician shift. It's going to take some getting use to because now it looks like ...

kdaggett by New Contributor II
  • 1757 Views
  • 6 replies
  • 3 kudos

Schedule on TV

We have a Smart TV on our warehouse and every time we want to open the dispatch board we need to connect a computer to the screen.Is it possible to put the dispatch board on the TV 24/7?I tried logging into ST on the TV browser but as soon as I try t...

Asantos1tp by New Contributor II
  • 1553 Views
  • 4 replies
  • 1 kudos

Issue with Dispatch - Refreshing Data at sign-in

Hey, we're having an issue with a couple employees where when they first go to sign in to ST, they land on dispatch and are met with the screen saying "Refreshing Data," continuously. Then they'll have to sign out and back in before they see the corr...

Resolved! Closing Jobs

Hey All!I am looking for feedback on closing jobs. Currently, my technicians closeout their own jobs. However, we are looking into having the techs reach out to their manager to essentially have that job reviewed and then closed by that manager. We a...

melaniehammond by ServiceTitan Certified Administrator
  • 1695 Views
  • 3 replies
  • 2 kudos

[WEBINAR] Dispatch Pro: The Future of Dispatching is Here

Join us on Thursday, July 20th, at 10 am PT to hear about our latest innovation, Dispatch Pro! Powered by Titan Intelligence, Dispatch Pro is a machine learning algorithm that automatically assigns technicians to jobs to maximize profit. Learn about ...

Josh-Lu
by ServiceTitan Certified Administrator
  • 1035 Views
  • 1 replies
  • 0 kudos