Signatures Should Have Editable Requirements

When a tech arrives onsite, Service Titan requires a signature upon arrival AND when the technician leaves, a signature is required. Currently this requirement is not able to be edited to be one or the other which I hope ST will change in the future....

RPMH by New Contributor
  • 1 replies
  • 0 kudos

NEED Votes- Make Arrival times and/or start times optional

The Arrival Window and start time is confusing for the customer. If we set an arrival window of 12-2 but a start time of 1 the customer is very confused on which one we will be there. Would really like to have the “start time” as an optional feature ...

Technician View

Is there any way for the technicians to view a Google Maps location photo? In a previous service we used the technicians would be able to see a photo of the property and general info (that is linked to google). Is there any way to add that feature?

Partner Portal users cannot cancel jobs

As of this morning none of our partner portal users can cancel any jobs. We own 5 markets so all of my office is on partner portal users. Admin have direct market log ins, we can cancel jobs. Ive reached out to support for help via email since my onl...

Owena by New Contributor
  • 1 replies
  • 0 kudos

Customer Communication and Customizing messages/ Dispatch

Regarding the notifications that are sent to the customer at appt booking or for reminders. We charge customers in different areas different amounts. We would like to be able to remind the customers that are in those areas of the special charge and n...

info_nor by New Contributor II
  • 1 replies
  • 3 kudos

Limiting Technician Phone Calls to Customers

Good Afternoon,Our owner has tasked us with trying to reduce the calls from our technicians to our customers when in route to their location. we currently use service titan and our customers get a confirmation email as well as a text when our technic...

user_f54 by New Contributor II
  • 4 replies
  • 1 kudos

In Field Prescheduling

Hey Guys! We have been using Service Titan for about a year and are starting to look into setting up capacity planning. I have a couple questions to see if the community can help me out with on some things we do or may need to change. Question 1I hav...

user_f54 by New Contributor II
  • 1 replies
  • 0 kudos

Job Screen

I thought it would be a good idea to be able to label phone # and Emails from the Job Screen instead of having to click over to the customer/location side.

Dispatch board job overview

When we click on the job through the dispatch board, it pulls a job overview with lots of information and pencils to edit notes. It would be great if we had the customers phone number on that overview to call the customer for confirmation and then be...

Kradliff by ServiceTitan Certified Administrator
  • 3 replies
  • 2 kudos