Hello Titans!We're excited to announce that new labels have been added to community for our Commercial and Construction users. This will be the first of many improvements we look to make across community to better segment and identify posts, so you g...
Has anyone discovered a way inside Titan directly and not through phones pro to determine a time set on abandoned calls? We have it set at a threshold that anything under 15 seconds be determined short abandoned in Phones Pro, but they are all still ...
Im having an issue with my pricebook items being exported to quickbooks and removing the Service Titan HTML format. If I create the service task and edit the HTML with the correct tags, when an invoice is generated to QB it removes it and creates 1 l...
We currently receive 3 types of fuel. I'm currently keeping the unleaded price per gallon in the fuel rates section under equipment. I would like to keep track of the other two types of fuel as well besides using Excel. Aspire has informed me that I ...
Is anyone else having trouble loading the Titan Advisor Score History? It tells me to "change the date range to display history" but changing the date range doesn't do anything!
I would love to see a feature added where you can send a customer one receipt for payments made on multiple invoices. Based on a conversation I just had with a ST representative the only "work around" is to send a statement, however, that only shows ...
I just have a quick question – when I am exporting invoices into QuickBooks is there a way for the job information to get put into my QuickBooks notes? If not can I suggest that this happens sooner than late? In our shop not everyone is using Service...
Any suggestions on duct cleaning equipment? I am familiar with rotobrush, but not many other companies. Any suggestions on reliable and affordable equipment? We aren't looking for a full truck setup, just a portable machine that we can fit in a littl...
I want to set my caller ID to a static number- the knowledge base article is vague on how to accomplish this. Do I need to involve my CSM or am I missing the setting somewhere?Here's the knowledge base article that isn't helping! https://help.service...
It seems our Titan Score is going down because of our response time using Chat. Our CSR's Respond immediately. Not even a minute goes by. Could anyone give me some insight on how to increase our score or what is causing our score to go down because o...
