audit trail question
How come I do not see an audit trail of when this customer was changed on this job and who changed it? This would be nice to be able to see when someone changes information within the job details.
Posts
Resolved! RECOMMENDATIONS NEEDED!
I am needing some recommendations for a "tent" like structure for our technicians to have in the spring when it is raining. We are wanting something big enough to place around the condenser and cover the technician and the condenser if it is raining ...
Resolved! Credit Card Processing Fee Invoice
Hi everyone!Does anyone know where to find the monthly invoice for merchant processing fees on CC payments processed through ServiceTitan Payments? I have looked everywhere and Support has been looking into it for 3 weeks now. I would think it is und...
Updated! New 2022 Benchmark Report is Now Available (Including Canada!)
We are excited to announce the February 2023 release of your personalized Benchmark Report -- powered by Titan Intelligence. In this version of data-driven insights, we take a look at the full year 2022 as well as benchmarks for October, November, an...
Opportunity Follow Up Contact Phone Numbers
I think in the Opportunity Follow-Up screen you should be able to access the full customer contact details. At this point you are only allowed to contact the first phone number from the customer file from that screen even though you might need to con...
Purchase Orders on location page
Can we expect to see Purchase Orders on the customer's location page anytime soon?
Resolved! 5 star reviews for technicians
Is there a report out there that allows me to see a week or a months worth of reviews that technicians are getting?
Plumbing Best Practices
Hi! I work for an HVAC company, and we are in the beginning phases of adding a Plumbing Division. Would anyone be willing to share general plumbing best practices with ServiceTitan? Any and all information would be extremely helpful! We are looking f...
Phone issues dialing out and sending texts
Is anyone else experiencing issues with their phones connecting with service titan as well as texting ? Phone lines dropping, calls ringing in twice but only one line has the customer on it ? Just trying to see what kind of issue this is or if its un...
Resolved! Logging a Task for a customer who doesn't have any jobs
We are a landscape lighting company so in our off season we get calls from people that want to have us come out for a quote in the spring. Right now we are entering them into ST as a customer and then putting them on an excel spreadsheet to track who...
