ServiceTitan Community

It would be super helpful for technicians to be able to delete equipment that no longer exists in a home. Sometimes the techs forget to notify the office that equipment has been replaced.

I'm looking for Best Practices for updating a Location Record from the field. A location's attributes can change in between visits. The mobile app doesn't allow for updating the location record in the field. How are others getting the data updated?

Why are you not able to customize the log follow-up templates? It's all about keeping it basic and easy for the technicians or sales team members to log a quick sales cadence follow up with a template.

Please look into adding this. I'm sure I'm not the only one that would find it useful. Why have templates available when you can't create your own that apply?

A problem we have been running into is that a technician when running after hours especially needs to make a call to a customer they can only do so by booking a call through mobile. We want all our technician calls recorded but just because a technician i

My techs try to switch to training mode and it goes all the way to the sync secure connection and then fails any ideas?

Our technicians would like to see their timesheets on their mobile app. Does anybody else have a request for this from their techs? Please add to ST

In the Pricebook, is there a way to sort items by "Code" instead of by "Categories & Name"?

Any help would be appreciated.

TRACKING OUTBOUND CALLS

IS THERE A REPORT OR A SECTION IN THE DASHBOARD TO TRACK OUTBOUND CALLS MADE BY THE CSR'S? I WANT TO BE ABLE TO KNOW HOW MANY OUTBOUND CALLS WERE MADE THROUGH SERVICE TITAN ON A DAILY OR WEEKLY BASIS

Technician Job Filters

There are a few different options for technicians with regards to which jobs they can see on their tablet. There is no option for them to see jobs that are on hold. When a job is on hold, it is often as a result of waiting on permits or materials. Wi...