ServiceTitan Community

How did everyone implement tablets to their techs? We're rolling out next week with tablets and was planning on doing a quick over view of how its going to work. How did you guys start and what issues were you running into when the techs were using them?

Is there a way to see if our technicians are using the swiper is being used or if it is manually swiped?

Can we add a second number to the service tech mobile number? Reason is: The technicians carry both a cell phone and a tablet. They may leave the tablet in the truck at times but they always carry their cell phone.

Can techs log a task from mobile?

If there is a default Diagnostic charge set up can a technician delete or change the cost of the charge?

When a tech adds a task into an estimate or invoice, how do we allow the technicians to see the labor involved per task? Is this a possible permission or a feature that can be added in the future?

It would be super helpful for technicians to be able to delete equipment that no longer exists in a home. Sometimes the techs forget to notify the office that equipment has been replaced.

I'm looking for Best Practices for updating a Location Record from the field. A location's attributes can change in between visits. The mobile app doesn't allow for updating the location record in the field. How are others getting the data updated?

Why are you not able to customize the log follow-up templates? It's all about keeping it basic and easy for the technicians or sales team members to log a quick sales cadence follow up with a template.

Please look into adding this. I'm sure I'm not the only one that would find it useful. Why have templates available when you can't create your own that apply?

A problem we have been running into is that a technician when running after hours especially needs to make a call to a customer they can only do so by booking a call through mobile. We want all our technician calls recorded but just because a technician i