Posts

What are your Call Center Goals?

How do you measure success in your call center? What KPIs and goals are most important to you? How do you track the progress of your goals and communicate it to your team members? Share below!!We are going to have a big conversation about Call Center...

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asnow
by Valued Contributor II
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Permissions Breakdown

I need a more in depth permissions breakdown for employees. The permissions seem to be too general and when looking for specific permissions, such as phone Emergency Fallback permissions, I can not seem to find anything when researching it on communi...

RHILL74 by New Contributor II
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Is there a way to make outbound calls on Service Titian?

Is there a way to make outbound calls on Service Titian?I haven't found a way to make outbound calls to a number that is not a customer. Here are two scenarios in which I would need to do this.If a customer calls, and we answer but the call gets disc...

mmedina02 by New Contributor
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Outgoing numbers

I've had multiple customers say that our numbers look like they're coming from really obscure places. One said that it said it was coming from Russia. It would be really great if it had the company name. People just see our calls as scams.

Bulk Reclassifying Calls

We get a lot of 10-45 second calls that are spam. It takes a lot of time to go through and reclassify them individually. It would be nice if you could select several of them and reclassify them all at the same time. This would also be nice if you hav...

Miranda by ServiceTitan Certified Administrator
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  • 5 replies
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Resolved! Recording company cell phones

I am trying to find out what we have to do to get the cell phone conversations recorded that currently are not. Typically, our customers call a number which is ported to a cell phone used by our HVAC manager. That call is recorded. Then he will most ...

Opportunity Follow Up Contact Phone Numbers

I think in the Opportunity Follow-Up screen you should be able to access the full customer contact details. At this point you are only allowed to contact the first phone number from the customer file from that screen even though you might need to con...

kbright by New Contributor
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  • 2 replies
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