Call Recordings
Suggestion:When listening to phone calls can you make it so an employee can only listen to their own recordings while management can listen to all.
Posts
Overhall the schedule calendar
We have been working on a way to utilize our salesman's schedule. Currently we are using outlook to do so but would love to get rid of outlook as our calendar app and utilize service titan. It looks like as though there are some good bones in the sch...
Resolved! Home Sold
Question. Would like to know which would the correct way be to update a property that has been sold. Scenario.. customer sold home home. Have created a new customer account for the new homeowner have updated previous account from old homeowner to new...
Classify calls related to existing jobs from call screen -- COMMUNITY-I-1661
I have not figured out a way to classify calls related to an existing job without either having to a) manually change something on the job page, or b) go back to the dashboard/agent score card to classify it. Being able to classify it as related to a...
Trying to figure out a way to mark a fuel ticket sale as a booked call
We are an HVAC and Oil company. We have plenty of customers who call us about oil delivery but do not use any of our other services. We are trying to figure out a solution so that CSRs can mark these calls as booked without having to create a new job...
Advance capacity planning
Hello all. Who is using advance capacity planning? I am trying to get ours up and running I have all of the configs done per my knowledge but my available hours does not change as I book calls. what is odd is it reports correctly to schedule engine a...
Schedule Assistant Win!
Wanted to share this win from Schedule Assistant. We have been trying to really format our call screen to utilize schedule assistant because I think it will save the CSRs a lot of time on scheduling inspections in the future when there are few gaps. ...
Schedule Assistant!
I am really pushing my CSRs to use Schedule Assistant more! It has been really helpful, but there are something that I think will make it quicker to use.https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-1980I would love to be able to set ...
Tags for Locations under Customer Profile
It would be helpful if the tags on the customer profile would auto populate for each service location added under the customer profile when creating the new location. When adding a new location, it doesn't give you the option to add tags. Even after ...
Spam messages in Chat
Has anyone else noticed an influx in spam texts recently? I "blocked spam" on a bunch from over the weekend and my customer service manager tells me she's noticed a jump in the number we're receiving!
