Call Booking

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New Job Booking update

Howdy everyone!So, as most of you already know, last night there was an update that changed things around on the Job Booking screen.My 3 dispatchers are not happy with the change as it makes things harder for them now, not to mention the area is smal...

ssiegfri by • New Contributor III
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Customer name field

Wish Titan allowed more than one name field, so we could have both initial customer and their SO's name clearly in the Bill To screen.

CJackson by • New Contributor III
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Update Glitches Call Booking Screen

Our office users are struggling since the recent update. We're on phones pro and when they update customer info or create a new customer file the page refreshes and the call goes quiet for 10-15 seconds and it's so clunky and unprofessional for us to...

AnnaMcKay by • New Contributor II
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  • 1 replies
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Customer Portal

Is there a customer portal link that I can add to text messages when I send reminders to the customer to be able to click and schedule their own maintenance through that link?

Alupis by • New Contributor II
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  • 3 replies
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Whole page refreshing on iPhone

So on weekends I don’t have anyone in the office. The weekend technician has a cellphone that rings and he books his own calls, however we do get web requests over the weekend from customers requesting an appointment for Monday, usually I’ll open the...

chtmatthew by • New Contributor II
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Resolved! Reclassifying abandoned calls issue

When I reclassify our abandoned calls, I have a person in the drop down list that isn't an active person in our Employee database. Does anyone know where else I need to look to deactivate this person? Or is this a glitch that I need to reach out to s...

MirandaMel by • ServiceTitan Certified Administrator
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  • 5 replies
  • 1 kudos

Bookings do not Autofill with Update

Before an CSR would grab the Booking, they would select “+ New Customer” and it would autofill all the information. Now it leaves it all blank resulting in the CSR needing to copy and paste all the information. This is step backwards. It adds steps a...

DavidRFW by • New Contributor II
  • 1451 Views
  • 2 replies
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