I wish we could transfer calls that we make, it makes it a process when
you have to tell a customer that the technician will call them, and then
have to let the technician know. Rather than just being bale to
transfer.
Howdy! I Wish that we were able to bulk delete Chat's from the Calls
Tab. Maybe we could implement that! I have over a year worth of chats
that were never "closed" properly and I need to clean that up in a more
efficient way then clicking into each i...
We have a customer that has 100's of locations and we do maintenance for
them each fall they like to get one invoice for each street so 10-15
homes per invoice. Is there a way to create a project that will allow me
to book each location but combine t...
Is it at all possible to delete a "deactivated" custom field? And if
yes, how do you go about doing it? I do not see any options to delete
them. We are getting a lot of the custom fields piling up that we never
use. I was looking to consolidate that ...
On several occasions we have clients that book multiple appointments for
the same time and day. I would like our booking confirmation notices and
our dispatch notifications to include the Job Type, so when the customer
receives multiple communication...
Hey fellow Titans! We have Marketing Campaign as a custom field on our
job booking screen and lately whenever I am booking a call, the box is
greyed out and I can't change it unless I book the job and go back in
and edit it. Has anyone else dealt wit...
I think it would be helpful if we had an option to create alerts when
capacity planning is not used. We find ourselves becoming overbooked due
to jobs not being booked with capacity planning / Get Availability. If
an alert is not an option would crea...
We are new to ST. Our Go Live is on 7/13 and I am semi freaking out. 1
of the features we currently have with out software is the ability to
have Parent customers and child customers. I am being told that ST does
not offer this feature. For example, ...
